This role will report directly into the Shortage Control Manager. This role is unique in that it requires a strong analytical/ coordinator background as well as someone that is willing to roll up their sleeves, wear multiple hats, and dig into processes and procedures to get a true understanding of all channels of the business. This role will be responsible of monitoring the day to day processes/procedures alongside the shortage control team.  This role will help guide and coordinate the day to day workload by monitoring the different locations via audits and reports. This role will be involved with all inventory accountability, investigations, and shrink write-offs / inquires across all TRR locations.

What You Get To Do Every Day

• Establish and automate daily, weekly and monthly audits.
• Assist with the execution of a shortage write off process to balance inventory levels.
• Maintain timely communication with all TRR departments requesting shrink write-offs. (g-chats, zendesk, email, slack, etc.)
• Maintain all SLA requirements for investigation and consignor/customer responses in conjunction with the CS/CR teams.
• Participate in the streamline of shortage control and inventory control procedures
• Track and communicate areas of opportunities to all departments accordingly where loss is occurring 
• Support new company initiatives and offering solutions to risk opportunities that may be incurred as a result of these programs 
• Drive the development of operating procedures and metrics for policy improvements
• Diagnose the trends related to our exceptions management process, while working cross-functionally and collaborate on creating achievable solutions

What You Bring To The Role

• Extremely detail-oriented, organized, and collaborative.
• Excellent communication skills, both verbal and written.
• Proven ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong analytical capabilities and the ability to translate data into actionable outcomes.
• Strong knowledge of Excel required. Familiarity with various reporting tools such as GoodData (Zendesk), Looker, and Insights is a plus.
• 2-3 years work experience in data analysis.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.   GHR4176

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