Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our Small to Mid-Sized Business (SMB) Quality customers up for success and representing the entire value proposition and effort behind a Veeva R&D Quality suite Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for small to mid-sized Vault implementations.

The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. Utilizing their own quality data and content management experience and Veeva product knowledge they will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start. 

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to delivery
• Set client and internal stakeholder expectations correctly with a focus on long-term success
• Provide awareness and alignment with the partner ecosystem 
• Position support, training, and other solutions that may be needed for a successful customer experience
• Travel estimate: Less than 25%

Requirements

• Direct Life Sciences experience within the quality management space
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation
• Ability to engage audiences of varying perception levels
• Collaborative and consultative work style
• 5+ years of experience delivering consulting services, including involvement in selling services
• Quality and/or content management experience
• Bachelor’s Degree required 
• Proven success in selling services 
• Ability to travel

Nice to Have

• Experience with Cloud-based solution deployment
• Background includes exposure to compliance, validation, and/or manufacturing standards in the Life Sciences industry

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. Position may not be eligible for remote work in Colorado.