Job Description: CMM Account Manager/Service Manager

What does a great (Account Manager) do?
The Service Manager/Account Manager may be primary or escalation point of contact for resolving both internal and external issues. Responsibilities include all operational support such as boarding, account maintenance, project support, system enhancements, certifications, implementations/product solutions, alert/communications, association releases/regulatory changes, equipment/software, third party liaison, new business, financial audits/analysis.

Job Responsibilities:• Support high revenue Commercial Mid-Market portfolio in partnership with Relationship Manager• The AM may be primary or escalation point of contact for resolving both internal and external issues.• Responsibilities include all operational support such as the following: account maintenance, project support, system enhancements, certifications, implementations/product solutions, alert/communications, association releases/regulatory changes, equipment/software, 3rd party liaison, new business, audits/analysis.• Engage/initiate process improvements to gain operational efficiencies and cost savings.• Additional responsibilities include learning to support complex platforms.

Basic Qualifications for Consideration:
• 4 year degree or equivalent work experience.• 3-5 years of progressively responsible industry experience in a customer facing role.• Knowledge of Original First Data's products, platforms, systems, and operational areas a plus

Preferred Skills, Experience, and Education:• Relationship Management• Customer Support Policies, Standards and Procedures• Customer Interaction• Problem Management• Account Management• Knowledge of Product Line

Who We Are:
We are the Operations Team supporting Commercial Mid-Market client portfolio management in Global Business Solutions. We work in close partnership with the Commercial Mid-Market Sales and Relationship Managers to support the client retention and revenue growth.