Group Description
Over 100 years of experience in vehicle production and a broad range of services make Magna Steyr the worldwide leading brand-independent engineering and manufacturing partner for OEMs.

Our extensive range of services covers product groups Engineering Services - from systems and modules to complete vehicle engineering - and Complete Vehicle Manufacturing, where we offer World Class flexible solutions from niche to volume production. So far, Magna Steyr has produced more than 3.5 million vehicles - of 29 different models.

Magna Steyr is the ideal automotive contract manufacturer worldwide to produce vehicles with conventional, hybrid and electric powertrains - in some cases, all on the same production line. This further demonstrates the automotive supplier's experience in electrification and electromobility.

Role Summary
The Senior IT Analyst, Customer Service role is to ensure the performance obligations of in-house computing systems are met and are in line with the standards set by Magna Global IT. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Senior IT Analyst is also responsible for being the primary IT escalation point for the senior leadership team onsite, generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.

Key Responsibilities

• Act as the IT point of escalation for senior leadership onsite
• Lead IT projects, audits and ensure security compliance
• Analyze day-to-day functions and processes of infrastructure, software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications
• End User Support and ensure local IT infrastructure is operational and performing well
• Support Project Managers, Systems Administrators, and end users to define systems goals, and identify and resolve systems issues
• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
• Develop and document research, data retrieval, and data analysis methodologies for use by other personnel
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts
• Create systems and performance models, specifications, diagrams
• Prepare and deliver reports, recommendations, or alternatives to address existing and potential trouble areas in operating systems across the organization
• Stay updated on new developments in, and analyze reviews of, computing technologies
• Maintain quality service by enforcing organization standards
• Responsible for Installation, Move, Add, Change (IMAC)
• Identify and resolve hardware and/or software issues in a timely manner

Key Qualifications/Requirements

• Associate degree in Computer Science, Information Science, or Management Information Systems; Bachelor's degree preferred
• 5+ years of work-related experience
• Ability to use JavaScript for interactive page elements (jQuery or other frameworks)
• Ability to work evenings and weekends, on occasion, to meet deadlines
• Ability to travel overnight up to 10% of the time

Additional Information
Competencies/Skills:

• Strong customer service orientation
• Proven experience in IT Operations processes and ITIL
• Proven experience in end user support
• Proven experience with Microsoft Office Suite including Office365
• Experience with setup, troubleshooting, and deployment of Android and iOS devices
• Experience with PowerShell and PowerBI
• Extensive knowledge of Active Directory, Group Policy, and Organizational Units
• Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow chart
• Extensive experience with core software applications, knowledge of Matrix42 and Empirum would be an advantage
• Excellent analytical, problem-solving, and mathematical skills
• Strong written and oral communication skills
• Excellent listening and interpersonal skills
• Excellent understanding of the organization's goals and objectives on office information systems, relational database architectures, internet, and intranet development
• Knowledge on networking technologies of routers, switches, VLAN management, and Wi-Fi
• Effectively prioritize and execute tasks in a high-pressure environment
• Conduct research into systems issues and products as required
• Communicate ideas to technical and non-technical audiences
• Effectively troubleshoot Local Area Network issues as they arise
• Logical and efficient
• Highly self-motivated and directed
• Keen attention to detail
• Experience working in a team-oriented, collaborative environment
• Work with multiple departments to develop application in AppScript
• Participate in MES (Manufacturing Execution System)
• Create HTML/CSS pages from a design; appreciation for design aesthetics
• Understanding of responsive layouts
• Familiarity with WordPress

Awareness. Unity. Empowerment.
At Magna, we believe a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.