Top Hybrid Customer Success Jobs in Columbus, OH

As a Fraud Specialist, you will manage approximately 80-100 inbound calls daily, addressing customer fraud concerns. Your role focuses on providing impactful customer service, building rapport, and demonstrating effective communication and decision-making skills. You will work in a call center, navigating multiple technologies while maintaining a metrics-driven approach and adhering to regulatory practices.

The Director of Customer Support at Vertafore will manage and lead the Customer Support team, focusing on customer service excellence, performance improvements, and establishing effective support strategies. This role includes overseeing contact center operations, developing training and quality programs, driving continuous improvement, and acting as a key member of the leadership team to enhance customer partnerships and satisfaction.