Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.

The Senior Engagement Manager is responsible for supporting the Field Operations team during deployment engagements to ensure customer success. The Engagement Manager defines schedules, assigns resources, and keeps stakeholders informed of project progress. Engagement Managers serve an important role in establishing our customers’ success.

This role puts you front and center as a key part of the team that owns customer deployments. Be part of a team that’s hands-on and onsite at power plants, substations, manufacturing floors, and refineries (just to name a few), while performing installations and assisting our customers in monitoring and safeguarding their infrastructure.

Responsibilities

• Drive success by managing and coordinating customer engagements from kickoff through deployment completion
• Work in close collaboration with sales to understand customers’ needs and their success criteria
• Support the field teams by identifying and navigating potential obstacles and risks
• Lead resourcing and deliver documentation, data summaries, and weekly status reports
• Iteratively improve deliverables and engagements through constant refinement of processes

Requirements

• 3+ years of project management experience, preferably in information security or similar field
• Ability to handle multiple projects and deliverables across an array of offerings and customers
• Effective time management and prioritization skills
• Ability to communicate effectively with customers and internal teams
• Ability to quickly solve problems
• Must be able to pass background checks

Compensation

• Base Salary: $125,000
• Salary + Benefits + Equity = $182,000
• Comprehensive benefits plan (medical, dental, vision, disability, life insurance, 401K with match)
• Equity at Dragos is quickly growing and the total compensation under-represents the future growth and refresh program. This will be discussed on the first call with the Dragos recruiter.

Dragos is the Industrial Cybersecurity expert on a relentless mission to safeguard civilization. In a world of rising cybersecurity threats, Dragos protects the most critical infrastructure – those that provide us with the tenets of modern civilization – from increasingly capable adversaries who wish to do it harm. Devoted to codifying and sharing our in-depth industry knowledge of ICS/OT systems, Dragos arms industrial defenders around the world with the knowledge and tools to protect their systems as effectively and efficiently as possible. Founded by world-class industrial intelligence experts, Dragos has the industry’s largest team of ICS/OT practitioners who have been on the front lines of the world’s most significant industrial cyber-attacks.

Diversity, Equity, and Inclusion are core values at Dragos, and we are passionate about building and sustaining an inclusive and equitable working environment for all. We know that every member of our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions. Not only does a Diversity, Equity, and Inclusion focus enrich our environment and teams, but it is also critical to our success as we defend against adversaries all over the world. The broad range of ideas, experiences, and perspectives is critical to our success.

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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