Senior Director, Operations Production Support
About the company
We believe in a world without misdiagnoses, where every patient receives the best opportunity to recover and lead a healthy life. And we are the team solving this problem every single day for millions of patients across the country.
Covera Health is transforming how quality health care is measured and delivered. We are starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient’s best chance to get better.
Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients receive an accurate diagnosis. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives. With a pipeline representing 25% of insured individuals in the US, the opportunity to transform radiology and, in turn, improve patient care across the globe is in front of us.
Headquartered in New York City, Covera Health closed a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies that are driving transformative change in their industries.
About the role
We are looking for a Senior Director to lead our Operations Production Support team, responsible for driving transparency, quality, and efficiency within our Operations, as well as implementing new processes through maturing and transitioning to the Production team. Your responsibilities will fall into 3 categories: a) Plan & lead improvements to our operational processes--in strong collaboration with Engineering and AI, b) Manage relationships and oversee delivery for external partners supporting our operations, and c) Manage and mature complex operational processes. In this role, you’ll collaborate closely with the Operations team and a broad range of teams across the company, including Engineering, Data Science/AI, Analytics, and Clinical.
You will be expected to:
- Partner with Operations, internal/external stakeholders, and leadership team to identify, prioritize, and execute solutions for issues, improvement opportunities, and new process development
- Manage relationships and provide oversight for external vendors/partners supporting our operational processes
- Implement and run ongoing operational processes that are new, require technical capabilities, and/or require maturing--then transition to Operations Production team as appropriate
- Oversee one of Covera’s core capabilities - QA review workflow- and drive improvements to increase scale, efficiency and quality, as well as integrate with AI
- Evaluate and monitor ongoing operational processes to ensure reliability and accuracy - investigating, escalating, and resolving issues as needed
- Develop a detailed understanding of our operational processes and supporting systems
Requirements
- BA or BS required
- 8+ years experience in a fast-paced environment, ideally in an entrepreneurial or consulting setting
- Minimum 5 years of people and team management experience
- Exceptional problem-solving skills, with an ability to think strategically while also maintaining strong attention to detail
- A proven track record of strong people leadership skills with expertise in growing & developing high-functioning teams
- Demonstrated ability to influence and partner with internal and external leaders to jointly solve problems and drive progress
- Experience managing external vendors a plus
- Comfort working with, analyzing and interpreting insights from data. Experience with SQL and/or Python a plus
Benefits
You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic slack channels, and more!