Senior Director, Education Services (Neo4j Graph Database) at Neo4j (Remote)

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About Neo4j:

Neo4j is the world’s leading graph data platform. We help organizations – including Comcast, ICIJ, NASA, UBS, and Volvo Cars – capture the rich context of the real world that exists in their data to solve challenges of any size and scale. Our customers transform their industries by curbing financial fraud and cybercrime, optimizing global networks, accelerating breakthrough research, and providing better recommendations. Neo4j delivers real-time transaction processing, advanced AI/ML, intuitive data visualization, and more. Find out more at neo4j.com and follow us at @Neo4j.

Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Role:

We are currently seeking a Senior Director of Education Services to join our team. This role will report directly to the VP of Global Services and will be responsible for developing and driving the strategic direction of Neo4j’s Commercial Education and Training Services organization, Neo4j University. 

What you will do:

  • Take full accountability for the Education Services’ revenue and cost structure. This includes working with Finance to establish the annual budget & strategic plan.
  • Work with Field Marketing and Presales organizations to maintain the education portfolio and delivery modes
  • Working with Professional Serviced leaders, maintain a strong understanding of Education Services P&L and training forecasting process; set and maintain booking and revenue numbers. 
  • Develop staffing plans for appropriate resourcing based on demand.
  • Maintain expected utilization of training resources.
  • Create competitive, contemporary education offerings to best position Neo4j as the leader in the graph database marketplace.
  • Create clear learning paths for various roles and personas in order to achieve learning objectives and outcomes.
  • Explore the rationale and opportunities to offer foundational graph- and enabling technology courses, such as Graph Fundamentals, Data Science, AI and Machine Learning. 
  • Apply data-driven approaches to define priorities, learning population segmentation strategies, and proactively serve customers' learning needs.
  • Collaborate with Product Management and Professional Services leadership to prioritize education and training offerings and to ensure that the training materials are current on all new product releases.
  • Maintain fluency with the latest instructional technologies through the establishment of personal networks, attendance of workshops, reviewing of professional publications, and participation in professional industry associations. Introduce the latest and most applicable trends in training and development for inclusion in the overall strategy, constantly maintaining and updating training programs within the business.
  • Take responsibility for the creative and technical direction of the learning formats and tools used by the Education Services team in collaboration with Product Management and Professional Services.
  • Measure, maintain and continuously improve customer satisfaction with Education Services offerings.
  • Oversee the management of the Education Services team (direct and indirect), which provides training for customers, partners and employees
  • Recruit, manage, motivate and retain an experienced world-class Education Services team.
  • Define and lead strategic initiatives and set and review both quarterly and annual goals and objectives for the team members.
  • Develop and implement departmental policies, procedures and quality standards to ensure the highest levels of performance, customer satisfaction and network/systems security occur.
  • Responsible for the Education Services delivery standards (quality, budget, timeliness) and overall customer satisfaction.
  • Work closely with Sales and Professional Services to develop sales collaterals and a compelling case for customers to engage Education Services.
  • Develop processes and measurement tools to engage Professional Services, Customer Success and Customer Support leaders to uncover knowledge gaps, reduce time to value, and increase customer satisfaction and engagement.
  • Work with other Neo4j teams to determine strategies for internal use of Education Services assets for employee learning and development.

What you bring:

  • 10+ years of experience managing an education and training organization in high-growth software companies.
  • Ability to keep education and training offerings relevant within a multi-product company.
  • Proven experience recruiting, managing, motivating and retaining an experienced world-class education and training team.
  • Knowledge of adult learning theories and best practices in education and training delivery.
  • Experience developing and delivering effective, state-of-the-art training methods (including workshops, simulations, e-learning and coaching) in multi-modal formats.
  • Experience working with partners and a commitment to successfully enabling the partner community.
  • Demonstrated strong leadership qualities as a great communicator and collaborator who is able to create and articulate a vision, and then get buy-in across the organization.
  • Ability to deal with competing priorities and thrive in a dynamic environment.
  • Approachable and likeable, and the ability to inspire trust in others.
  • Experience implementing learning management systems, knowledge libraries and other learning infrastructure technologies. 
  • Strong analytical skills as well as a demonstrated passion for research, data analysis, and the insights that are derived from it.
  • Strong communication (verbal and written) and presentation skills.
  • Strong ability to influence others on the importance of education to our customer’s success.
  • Bachelor’s degree or equivalent work experience with increasing levels of responsibilities within one’s career progression.
  • Knowledge of graph technology a plus
  • Advanced degree in education/training a plus.

Country

  • US
  • #LI-Remote
  • #SK-1

Why Join Neo4j?

Neo4j is among the 20 most popular databases in the world and the clear leader in the rapidly emerging Graph Data Platform category. We’re well funded and have an experienced management team focused on how organizations should apply data to solve challenging problems for decades to come. We have customers in every industry across the globe, and we build technology that has a proven product/market fit. Joining our team is an opportunity to define the future of data, analytics and automation.

We offer a competitive salary and benefits, engaging virtual events and a welcoming team. You will love your co-workers!

Neo4j is a privately held company with our U.S. headquarters in San Mateo, California. We have employees located all over the world, from Thailand to Canada, many of whom work remotely, and we have offices in Sweden (Malmo and Stockholm), the UK (London) and Germany (Munich).

More information at www.neo4j.com.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

We value relationships
We focus on user success
We thrive in a culture that is open and inclusive
We assume positive intent
We welcome intellectually honest discussions
We deliver on our commitments

Diversity, Equity and Inclusion at Neo4j:

At Neo4j, we value relationships and that involves building an environment where everyone feels like they belong. We believe strong relationships involve being accountable, bringing our whole selves to work, valuing intellectually honest discussions and being receptive to new ideas and perspectives. One of our central goals is to provide an inclusive, diverse and equitable workplace for everyone to develop their potential and have a positive, career-defining experience.

Are you intrigued by this role? We encourage you to apply even if you don’t 100% fit the qualifications above. 

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information at www.neo4j.com.

More Information on Neo4j
Neo4j operates in the Information Technology industry. The company is located in San Mateo, CA. Neo4j was founded in 2007. It has 529 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 25 open jobs at Neo4j, click here.
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