Senior Customer Operations Partner at Procore Technologies (Portland, OR or Remote)

| Portland, OR +7 more | Remote
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Job Description

We’re looking for a Senior Customer Operations Partner to serve as a strategic business partner to Procore’s Customer Success organization. In this role, you’ll leverage a mix of strategic and execution skills to drive revenue objectives that optimize Procore’s customer support processes for our Customer Success teams. 

As Senior Customer Operations Partner, you’ll lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue and customer operating model. You will be leading projects to improve processes, optimize growth and build key partnerships across the business. If you’re excited to accelerate the growth of one of the fastest-growing B2B SaaS companies in the world—we have a spot for you on our team.

This position reports to the Senior Manager, Customer Operations, and will be based remote US or Austin office. We’re looking for someone to join us immediately. 

What you’ll do:

  • Work closely with the Customer Success Leadership team to prioritize and uncover business needs while partnering with Revenue Operations, Systems, Strategy, GTM, and Enablement teams to drive outcomes

  • Build and drive the customer support infrastructure and processes across new markets, products, and services

  • Identify opportunities to optimize the customer engagement and renewal process continually 

  • In partnership with the Revenue Insights team, manage reporting intake and ensure alignment on sanctioned data

  • Collaborate with Revenue Enablement to deploy training, support localization efforts, and identify additional enablement and readiness support opportunities.

  • Build a strong internal network of experts and resources to help drive effective change within their segments

  • Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model and track the effectiveness of improvements 

  • Support customer success policies and processes (e.g., Global Account Management, Spifs)

What we’re looking for:

  • BA/BS degree is preferred; MBA or similar advanced degree is a plus

  • 8+ years of operations experience, preferably with operations experience supporting sales/customer success/account management teams in global organizations

  • Experience working at a large scale technology company is required

  • Demonstrated leadership in delivering results with large-scale, cross-functional teams

  • Strong executive presence with the ability to influence without authority

  • Ability to collaborate and build effective relationships with Procorians at a range of levels and across different roles in the organization

  • Strong communication skills with the ability to present to large groups and leverage storytelling to align multiple parts of the business

  • Proven track record of establishing and managing operations with an emphasis on maintaining operating rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance

  • Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high-quality executive presentations

  • Experience in reengineering, organizational design, process improvement; lean startup or design thinking is a plus

  • Flexibility to pivot quickly to new demands and with a high sense of urgency

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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An Insider's view of Procore Technologies

How would you describe the company’s work-life balance?

One of my favorite things about Procore is the flexibility and compassion the company has for families. I never need to worry about anything at work when my personal life needs attention. That is immeasurable to my family and me.

Mindy

Sr. Director, Customer Marketing

What's the biggest problem your team is solving?

Helping customers gain insights from data. In Product & Tech, the platform we've built for our customers generates a ton of raw data. We follow data mesh principals to source this data quickly, securely, and reliably to build trusted data and ML products that enable our customers to make data-driven decisions.

Darin

Sr. Manager, Data Systems & Reliability

How has your career grown since starting at the company?

I joined as a Sales Development Rep (SDR) in Jan 2021 and after becoming a top performer discovered my passion for coaching. The typical career path for an SDR is to become an account exec. My manager suggested a management role to me instead after he saw my passion and strengths. I got a management job in February 2022

Grace

Emerging Sales Development Manager

What makes someone successful on your team?

Be hungry, humble, and smart. Shadow your peers, be honest about what you’re struggling with and tackle it head-on, and find a mentor who can guide and support you.

Greg

Regional Sales Director, Canada

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

We invest in you so you can grow and thrive, whether that’s at Procore or wherever your journey may lead you. This is why we provide our employees with benefits centered on well-being, appreciation, connection, and community. While benefits will vary by location, check out a few of our offerings that may be available:

Be well. Stay well.
Well-being is a journey, not a destination. We provide comprehensive competitive healthcare benefits, long-term disability, life insurance, partnerships with industry experts to give you the tools needed to engage in mental wellness, and more!

Family-Building Benefits
We offer benefits that support many paths to parenthood, including fertility treatment for individuals enrolled in specific medical plans and cash benefits to support adoption and surrogacy for all U.S. employees.

Procore Values Time
Value-driven paid time off means no accruals and no "use it or lose it" games with your vacation bank—just straight-up openness, ownership and optimism to have the time off you need.

Employee Stock Purchase Plan
Take pride in your work, invest in yourself, and help shape the Procore of tomorrow with our employee-exclusive program for purchasing discounted shares of PCOR stock.

Planning for Retirement
We believe in setting you up for short—and long—term success! Procore provides retirement benefits such as a 401k or RRSP with employer contribution. This benefit varies by country.

Employee Enrichment Program
Craft your career, make an impact and be connected to something larger than yourself. We offer classes and programs to help you develop YOU.

Hybrid Work Environment
Work isn’t just somewhere we go—it’s something we do together. That’s why we focus on balancing flexibility between remote and in-office experiences that empower you to do your best work, however that is. Did we mention the majority of our offices are dog-friendly too?!

But that's not all...
Take advantage of our “Procore Perks” program—a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.

*Please note that not all benefits programs are offered in all markets due to compliance and/or administrative complexities.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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