Retail Concierge - Dallas at Brilliant Earth

| Dallas-Fort Worth, TX
Sorry, this job was removed at 6:35 p.m. (CST) on Wednesday, October 6, 2021
Find out who's hiring in Nationwide.
See all Operations jobs in Nationwide
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Retail Concierge - Brilliant Earth, Dallas

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. 

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse! 

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

Position Overview:  

The Retail Concierge is dedicated to providing an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will represent the company, serve as the initial point of contact, greet customers as they enter the retail space, and ensure the best possible experience when visiting our showrooms. Behind the scenes, you will keep the showroom in pristine condition.

The Retail Concierge's goal is to create and deliver an exceptional customer experience while sharing in the happiest moments of our customers' lives. You will operate in a fast-paced environment, balancing multiple interactions with attention and care. The ideal candidate for this role will be able to work a schedule that includes weekends.

Key Responsibilities include:

Customer Experience:

  • Create a welcoming environment for Brilliant Earth customers by greeting, welcoming, and checking-in guests into our showroom with enthusiasm, warmth, and professionalism, creating a memorable and personalized experience.
  • Proactively assist walk-in customers in our retail space, creating a one-on-one customer experience reflecting our luxury brand and product quality.
  • Act as a brand ambassador, communicating our brand values and company mission to walk-in customers.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. 
  • Collaborate with the Concierge team across locations to enhance the customer experience.

Retail Operations & Coordination:

  • Maintain luxury showroom appearance, cleanliness, and organization. This maintenance includes opening or closing the showroom and waiting room.
  • Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
  • Serve as the liaison for all facilities maintenance projects for the Dallas location.
  • Troubleshoot and perform minor repairs as needed. These could include: changing light bulbs, repairing display cases, POS and sound-system troubleshooting, cleaning, and organization.
  • Send and receive product from our SF headquarters and external vendors while reconciling inventory within our computer system. 
  • Facilitate order fulfillment and location inventory counts, including preparing and packaging customer materials, and maintaining an organized packaging area. 
  •  Ensure the security of our product and follow operational policy and procedure. 
  • Execute merchandising directive from headquarters. 

Specific qualifications:

  • Experience checking in or serving customers or clients. 
  • Premium retail, hospitality, or restaurant experience a plus. 
  • A passion for providing exceptional service and experiences. 
  • A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
  • Excellent written and verbal communications. 
  • Attention to detail. 
  • Ability to think critically and adapt quickly in a flexible environment. 
  • Exceptional time management skills and accountability. 
  • Team player with an ability to work collaboratively. 
  • Robust computer and technical skills. Working knowledge of Mac operating systems and scheduling / POS software preferred. 
  • Interest in socially and environmentally responsible organizations

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team. 

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. 

IND123

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Product
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Brilliant Earth

What are some social events your company does?

I joined Brilliant Earth because the story of growth was very inspiring to me. I knew I could contribute to that vision and be a part of something that I believed in. The culture fit with my own personal values and the mission provided a sense of purpose in the work I would be doing.

Sam

Director, Customer Experiences and Contact Center

How do you collaborate with other teams in the company?

I start my day by taking a look at the calendars and seeing what lies ahead for the day. I also like to say hi to everyone as they come in. Our showroom is open 7 days a week, so we each have a different workweek. It's nice to catch up each morning with people who are back from their weekend!

Kelly

Customer Experience Manager

How does the company support your career growth?

"Brilliant Earth is a great place to work, not only if you want to develop professionally, but also if you want to work toward a larger common good. You’ll be motivated by your other team members to put your best foot forward every day. I’m excited to see all the impacts Brilliant Earth can continue to make on the jewelry industry!

Mary

Sr. Marketing Manager

How do you empower your team to be more creative?

Brilliant Earth has one of the most collaborative cultures I've been a part of. It is strongly encouraged to partner on initiatives cross-functionally and build teams to solve tough problems. The feeling of support, friendship, and working toward a common goal is palpable and makes this a special place to work.

Sharon

SVP, Customer Operations

What are Brilliant Earth Perks + Benefits

Brilliant Earth Benefits Overview

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Mission & Volunteering Committee Professional Development Book Club
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer a stipend for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Brilliant Earth19 open jobs
All Jobs
Finance
Data + Analytics
HR + Recruiting
Marketing
Operations
Sales
Content
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Brilliant Earth's full profileSee more Brilliant Earth jobs