Job summary
The Red Hat Global Partner Success team within the broader Customer Experience and Engagement (CEE) team is looking for a Partner Success Manager to join us in the United States. In this role, you will focus on ensuring that Red Hat's global system integrator (GSI) partners are fully engaged, that they recognize Red Hat as a preferred technology partner, and that together, we deliver an outstanding customer experience. You'll serve as a point of contact between the Red Hat technical support and engineering teams and our strategic partners. As a Partner Success Manager, you will build relationships with a list of named partner accounts and promote aligned success for Red Hat, the partners, and our mutual customers. Your secondary focus will be around tactically engaging other strategic partners as needed like cloud service providers and software vendors. Red Hat has offices across the U.S. and well-qualified, home-based applicants will also be considered to work remotely within states where Red Hat is registered to do business.
Primary job responsibilities

• Establish a trusted adviser relationship with partner stakeholders so that all of Red Hat's activities are closely aligned with the partner business strategies
• Develop success plans for partners that will include relevant key performance indicators (KPIs), potential issues, and recommendations
• Educate partners on the Red Hat product life cycle, certification, and support best practices
• Understand our partner's solutions and technologies as they relate to Red Hat's offerings
• Coordinate with support, sales, product management, and engineering teams to advocate for partner needs
• Onboard strategic partners to ensure that their transition from sales, consulting, and engineering to technical support and production is seamless
• Manage critical partner support escalations
• Conduct service reviews that highlight partner and program successes, milestones, opportunities, and gaps
• Manage corrective actions and closed-loop efforts

Required skills

• 5+ years of experience working as a support or partner project, program, or account manager or in other customer or partner (B2B only)-facing roles
• Excellent written and verbal communication skills
• Detail-oriented with excellent follow-up skills
• Well-organized and able to work well with shifting priorities
• Motivated and able to work with minimal supervision
• Willingness to travel up to 20% for events and partner visits, following Red Hat's COVID-19 guidelines
• High degree of technical insight with the ability to understand and articulate how Red Hat's offerings are used in partner solutions
• Familiarity with open source software and open source as a business model
• Technical support background is a big plus

The following are considered a plus:

• Knowledge of Red Hat's portfolio of offerings and subscription business model
• Technical understanding of foundational cloud technologies
• Bachelor's degree in a technical or business field

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.