Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

NBC Sports Next is looking for our newest NBC Sports Customer Support Specialist to join the team. Our team demonstrates a passion for proactively providing customer resolution, effectively troubleshooting, and excellent customer service. If you share these passions, in addition to being in a high-energy, fast-paced culture, this is the job for you.

Job Duties

• Provide excellent customer service through multiple channels (phone, email, web, mobile, social).
• Actively investigates customer's needs through effective questioning and proactive listening skills.
• Identify trending issues and efficiently escalate to leadership/management.
• Demonstrate product knowledge by successfully using available tools and systems when responding to inquiries.
• Participate in efficient daily workflow processes with the use of operational metrics to gauge performance and timely service
• Participate in our quality program to certify that a high level of accuracy and care are consistently being delivered

Qualifications/Requirements• Able to identify trending issues and accurately communicate with management• Strong typing and writing skills • Strong active-listening and deductive logic skills • Able to use multiple tools/systems simultaneously• High energy and engaging personality with the ability to convey patience and calmness in stressful situations• Able to be self-motivated in a fast-paced working environment• Able to remain flexible and energetic during high-stress times.

Additional Job Requirements
• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered.• Hybrid position. Will work in the Orlando office on specified days. • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

About Us
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.