NBCUniversal
Orlando, FL

NBC Sports Customer Support Specialist at NBCUniversal (Orlando, FL)

| Orlando, FL
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Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

NBC Sports Next is looking for our newest NBC Sports Customer Support Specialist to join the team. Our team demonstrates a passion for proactively providing customer resolution, effectively troubleshooting, and excellent customer service. If you share these passions, in addition to being in a high-energy, fast-paced culture, this is the job for you.

Job Duties

  • Provide excellent customer service through multiple channels (phone, email, web, mobile, social).
  • Actively investigates customer's needs through effective questioning and proactive listening skills.
  • Identify trending issues and efficiently escalate to leadership/management.
  • Demonstrate product knowledge by successfully using available tools and systems when responding to inquiries.
  • Participate in efficient daily workflow processes with the use of operational metrics to gauge performance and timely service
  • Participate in our quality program to certify that a high level of accuracy and care are consistently being delivered


Qualifications/Requirements• Able to identify trending issues and accurately communicate with management• Strong typing and writing skills • Strong active-listening and deductive logic skills • Able to use multiple tools/systems simultaneously• High energy and engaging personality with the ability to convey patience and calmness in stressful situations• Able to be self-motivated in a fast-paced working environment• Able to remain flexible and energetic during high-stress times.

Additional Job Requirements
• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered.• Hybrid position. Will work in the Orlando office on specified days. • Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

About Us
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • GolangLanguages
    • JavaLanguages
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    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • BrightScriptLanguages
    • HTMLLanguages
    • ReactLibraries
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    • GraphQLFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • IBM CloudantDatabases
    • Microsoft Sharepoint Mobile ApplicationsDatabases
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

What are NBCUniversal Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of NBCUniversal

What’s the vibe like in the office?

Exciting! We all pass the vibe check! Great conversations between all levels regardless of role or title.

Grace

Scrum Lead, Operations & Technology

What kinds of technical challenges do you and your team face?

We have multiple projects that are complex and require a good coordination of resources from multiple teams. While this is challenging, I have to give kudos to every member of our team that works very hard on these projects while working on day-to-day troubleshooting tasks.

Grander

Principal Site Reliability Engineer, Operations & Technology

How has your career grown since starting at the company?

I started at NBCU as a QA Analyst, testing the NBC Sports App on multiple Platforms, and in 2019, I was promoted to Sr. QA. During my time on this team, I supported Monday Night Football, 2 Superbowls and 4 Olympic Games (and even won an Emmy for the Rio Olympics in 2016!) In Feb of 2022, I moved to Peacock OneApp and I was promoted to manager.

Dora

Manager, Quality Assurance, Peacock

What unique initiatives do you have that encourage innovation?

I encourage my team to do research and approach their tasks from different perspectives. I reward success, but I also remind them that failure is a great learning experience.

Chris

Engineering Manager, Peacock TV

What are some social events your company does?

Our Employee Resource Groups have hosted such a variety of events, both virtually and in-person. I’ve had a chance to attend paint nights, pumpkin carving, one-on-one speed networking dates with other women in tech, movie premiere events and learning about different cultures/cuisines in celebration of AAPI month! There’s always something going on!

Anne

Software Engineer, Operations & Technology

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