Top Hybrid Customer Success & Experience Jobs in Orlando, FL

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Support a portfolio of client accounts by resolving escalations, auditing workflows, managing billing and invoices, building dashboards and reports, monitoring KPIs, identifying growth opportunities, and driving cross-functional process improvements to ensure contractual compliance and client retention.

Serve as the primary technical contact for enterprise customers, designing scalable observability solutions, conducting POCs, troubleshooting complex issues, delivering training, and aligning technology strategy with customer goals while feeding product feedback to engineering.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Manage and grow a portfolio of dealer lines of credit ($100k–$2.5M) through client relationship building, portfolio optimization, risk mitigation, and supporting pre- and post-default collections. Analyze financials, coach clients on best practices, document activity in Salesforce, meet performance targets, and collaborate with internal teams.

The Lead Supervisor I oversees operations, coaches staff, handles customer interactions, ensures results, and manages team dynamics in a retail environment.

The Channel Growth Manager will focus on partner recruitment, activation, and strategic market planning to enhance our VS&A channel partner ecosystem and drive revenue growth.

Manage and grow existing customer accounts by ensuring satisfaction, reducing churn, identifying renewals/upsells, coordinating with sales, marketing, support and product teams, gathering customer feedback, and representing customers at events and through case studies.

Own retention, renewals, and growth for a portfolio of customers. Drive upsell, cross-sell, and expansion; run account planning and business reviews; lead renewal negotiations; prospect within accounts; forecast pipeline; and coordinate cross-functional teams to deliver measurable customer outcomes.

Manage strategy and success plans for complex, high-impact accounts. Align customer goals with measurable outcomes, build senior stakeholder relationships, lead renewals and growth, coordinate cross-functional teams, oversee projects from planning to execution, and deliver measurable customer outcomes with strong organization and project management.