Manager, Prime Broker Operations
We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.
Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
As the Manager for Prime Operations, you will lead a team responsible for providing end-to-end, high-touch support for high value traders, institutions and businesses. With the combination of in-depth crypto expertise, a strong technical skill set and experience in managing strategic accounts, you will play a major role in crafting our strategy for scalability in APAC. Given that this function lives within the Customer Experience organization, you will also be expected to collaborate with the global operations leadership team to deliver world class support.
What you’ll be doing (ie. job duties):
- Serve as a proactive thought leader across Customer Experience Operations, with a bias towards action and the ability to contribute to overall organizational strategy and direction.
- Effectively hire, manage and develop a highly successful team that provides an end to end suite of services for high value traders, institutions and businesses
- Solve both tactical and strategic problems for institutional clients, but also for global clients trading during APAC hours
- Make informed, data driven decisions by using an in-depth understanding of metrics, reporting, market knowledge and operations
- Help create a better client experience by synthesizing and championing client feedback across internal partners
- Develop a deep understanding of clients’ business models and their needs through relationship building and management
- Develop technical, subject matter expertise across institutional products and services
- Utilize knowledge of crypto markets to solve complex challenges in a multifaceted environment
- Foster a highly engaged organization, setting up opportunities for career development and growth
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and crafting a seamless support experience for our global institutional customer base.
- Minimum of 3 years of direct management experience.
- Experience serving institutional clients in a traditional brokerage, asset management, or trading context; or experience serving crypto-first investors.
- Excellent track record of growing and leading deeply engaged, high performing teams.
- Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
- Experience using technology and automation to drive outstanding support experiences
- Travel requirements up to 15% to Coinbase offices and client locations, based on needs
- Written and spoken fluency with Mandarin a plus
Nice to haves:
- Deep subject matter expertise and experience in crypto and/or financial services, ideally in institutional client services, sales, payments, compliance and/or risk operations.
- Expertise with trading APIs, especially crypto exchange APIs
- Advanced experience in project management, analytics or quality assurance.
- Advanced degree in business, finance, customer experience and/or blockchain.
- Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.