Manager, E-Commerce Operations at GSK (Philadelphia, PA)

| Philadelphia, PA
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The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs, wholesalers and distributors. The individual has the unique opportunity be the operational leader within an eCommerce team that oversees GSK's sophisticated, direct-sales channel focused on access, growth and an exceptional customer experience.

The Manager, eCommerce Operations is accountable for end-to-end operational excellence of GSK's premier eCommerce platforms, GSKDirect.com and gsk-ecs.com (eCustomer Solutions). Role responsibilities include: audit compliance of eCommerce data, apprise eCommerce policies & SOPs, platform content management, reporting & data analytics, incident triage and eCommerce project management. The manager will partner with two eCommerce Operations Analysts to ensure stable and seamless daily operations of GSKDirect.com and gsk-ecs.com while partnering with matrix stakeholders in Market Access, US Commercial Business Units and US Digital/Tech. The role provides the opportunity to support dynamic brands, such as Shingrix, Bexsero and the flu portfolio, vital customers across the US through eCommerce solutions and key Tech initiatives that impact US eCommerce operations.

Core Responsibilities:
  • Oversight and leadership of eCommerce Operations, inclusive of: Channel Compliance, eCommerce Production Support, Platform Testing, Reporting and Data Analytics, Ticket Management, Matrix Support and eCommerce Vendor Management
  • Proactively understand eCommerce, Business Partner and Market Access strategies and provide insight to eCommerce operations
  • Engage Tech and Business stakeholders to ensure eCommerce operations are successfully achieved and Channel KPI's are met
  • Engage with Channel and Tech stakeholders to understand and troubleshoot eCommerce issues spanning eCommerce platforms (GSKDirect & eCS), GSK systems (i.e., SAP/CERPS, CARS, etc.) and vendor solutions (i.e., Payments, PunchOut, etc.)
  • Participate in Agile sprint cycles and ensure eCommerce tactics are executed
  • Actively participate in Business Case Document reviews to provide assurance of operations that balance Brand and Trade Strategy evolutions
  • Monitor and track issues and understand how/when to escalate to line management.
  • Support ad hoc data analytics requests and own eCommerce PowerBI dashboards


Why you?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:
  • B.S. in IT, Finance, and/or Business
  • 5 or more years' experience in SAP Hybris systems management
  • Understanding of the Microsoft suite database tools, such as Azure and PowerBI
  • Strong proficiency in Excel, Word and Microsoft Access


Preferred Qualifications:

If you have the following characteristics, it would be a plus:
  • Masters in IT or Finance
  • Deep knowledge and functional capabilities of operating in SAP/Hybris
  • Experience with SQL
  • Experience with Microsoft Azure, Databricks and PowerBI
  • Demonstrated strength in systems testing and test support operations
  • Capable of expertly and expeditiously triaging tickets that lead to high SLA achievement
  • Knowledge of the US Vaccine market
  • Experience partnering with Business and Tech colleagues with ability to process dynamic business situations and determine how those impact eCommerce operations
  • Experience managing vendors and/or leading large technical project workstreams
  • Ability to contribute to matrix team meetings that include Channel, Market Access, US Tech and US Pharma Brand BU's
  • Ability to support marketing and/or business plans and follow SOPs
  • Ability to develop, gain approval and execute product updates and alert communications
  • Understanding of controls, audit, and/or compliance
  • This role is located at the GSK Philadelphia office.


Why GSK?

At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Health, strengthening our leadership, and transforming our commercial execution. Now, we're making the biggest changes we've made to our business in over 20 years. We're on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands.

With new ambition comes new purpose. For New GSK, this is to unite science, talent and technology to get ahead of disease together - all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive.

Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients - so we deliver what matters better and faster; accountable for impact - with clear ownership of goals and support to succeed; and where we do the right thing. So, if you're ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together.

*LI-GSK

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

At GSK, the health and safety of our employees are of paramount importance. As a science-led healthcare company on a mission to get ahead of disease together, we believe that supporting vaccination against COVID-19 is the single best thing we can do in the US to ensure the health and safety of our employees, complementary workers, workplaces, customers, consumers, communities, and the patients we serve.

GSK has made the decision to require all US employees to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. The only exceptions to this requirement are employees who are approved for an accommodation for religious, medical or disability-related reasons.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.
More Information on GSK
GSK operates in the Biotech industry. The company is located in Philadelphia, PA. GSK was founded in 2022. It has 105615 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 30 open jobs at GSK, click here.
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