Manager, Associate Relations
Towers Crescent 2 (12067), United States of America, Vienna, Virginia
Manager, Associate Relations
Are you looking for a role that offers a wide breadth of involvement? Do you enjoy consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment?
Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly. As a Manager level Associate Relations Consultant, this individual will be responsible for providing strategic partnership, consulting with business leaders on Associate Relations metrics and proactively seeking resolutions to formal employment complaints. At Capital One, our culture and people are integral to our growth and success, so if you are passionate about people and looking to make an impact on our associates, then apply today!
Responsibilities:
Investigate and resolve manager and associate issues
Resolve manager and associate issues by acting as a coach and providing guidance
Help managers, associates, and business leaders reconcile conflicts and disputes
Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
Partner with other departments such as Legal and Security to ensure legal and regulatory compliance while identifying solutions
Review departmental case data to identify trends and recommend action plans for business units to implement
Partner with the line of business Human Resources Consultants to enhance people manager capabilities
Review policies and procedures that support the associate experience
Act as role model and champion for Capital One values
Participate in internal projects that improve processes that require partnership with cross functional teams and integrative problem-solving skills
Knowledge of employment law and employment practices
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of client management experience
Preferred Qualifications:
At least 5+ years of experience working in a team environment and collaborating with multiple stakeholders
At least 1+ year of Human Resources experience
Capital One is open to hiring a Remote Employee for this opportunity.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).