Knowledge Manager at Ontic (Remote)

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Who We Are
Named the top industry innovator in the Frost Radar™: Digital Intelligence Solutions, 2021, Ontic is the first protective intelligence software company to transform how Fortune 500 and emerging enterprises address physical threat management to protect employees, customers and assets. Ontic's SaaS-based platform collects and connects threat indicators to provide a comprehensive view of potential threats while surfacing critical knowledge so companies can assess and action more to maintain business continuity and reduce financial impact. Ontic provides strategic consulting, multidimensional services, education and thought leadership for safety and security professionals through its Center for Protective Intelligence and Center of Excellence, the latter of which also offers program development and training services in behavioral threat assessment, threat management, and violence prevention for major corporations, educational institutions and government agencies.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach both our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are
Ontic is looking for a Knowledge Manager to build out our overall Learning Management System and Knowledge strategy. This is a highly collaborative role in which the Knowledge Manager will consult with key stakeholders across the organization to identify client education and enablement needs, make solution recommendations, and drive education program implementation.

Expected deliverables will include product education courses, certifications, and associated learning materials consumed by Ontic clients, and colleagues. The Knowledge Manager will drive the planning, design, development, implementation, delivery, maintenance, and innovation of core learning curricula, persona and learning path development, learning videos, and learning programs focused on topics related to the Ontic platform.

The right candidate will have experience in knowledge management, instructional design, technical writing, and curriculum development, bringing learnings and best practices to provide value. You are an exceptional communicator who can effectively handle competing priorities and project manage stakeholders at various levels. 

Responsibilities

  • Audit Ontic’s existing Knowledge Resources to develop and implement the knowledge management strategy 
  • Define and document Ontic’s learning objectives to aid in the selection of a Learning Management System
  • Conduct research and collaborate with subject matter experts to capture, catalog, and oversee knowledge in order to effectively package and present that knowledge 
  • Create instructional material: courses, curriculum, and training manuals.
  • Partner with cross-functional teams to define requirements and deliver on planned training outcomes
  • Define approaches to uncover new insights and formulate recommendations using data
  • Align content strategy with the business direction and initiatives, ensuring that the portfolio of content assets meets priorities
  • Articulate the needs and requirements for internal and external knowledge users, enabling client success through self help
  • Create, align, and direct the internal and external Knowledge roadmap.
  • Define, monitor and report on training and support success metrics; demonstrating performance improvement and business impact.

Preferred Qualifications

  • 5+ years of experience using and implementing knowledge management software applications
  • Loves learning and creating great learning experiences for others.
  • Experience with developing e-learning and instructional materials for a diverse audience that incorporate multiple learning styles
  • Extremely organized person who excels at time management and thinks outside of the box
  • Track multiple concurrent projects to ensure on-time delivery and quality
  • Adaptable and able to adjust to multiple asks, shifting priorities, ambiguity, and rapid change
  • Experience owning program strategy, end to end delivery, and communicating results to senior levels

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic Benefits & Perks
Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Monthly ME (Mental Escape) day for all employees
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations

Ontic is an equal opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

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Candidate Location Eligibility:
Austin, TX

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An Insider's view of Ontic

What projects are you most excited about?

The most exciting challenge I can think of is being involved in the process of building a business that is successful both financially and culturally. Everyone at Ontic works very hard to produce the best possible product to keep people safe, but what's equally important is that those doing the building are cared for and supported appropriately.

Rob

Success Manager

How has your career grown since starting at the company?

I originally joined Ontic as an SDR on the Sales team. As I began learning the industry and Ontic itself, I became really interested with the Security Intelligence team. My manager encouraged me to explore other teams and after doing some testing, I was promoted to Security Intelligence Analyst. This wouldn't have been possible without the support.

Jordan

Security Intelligence Analyst

How do your team's ideas influence the company's direction?

As salespeople we're typically the folks who spend the most time speaking with new potential partners and understanding the ecosystems and strategies they and their teams employ. The feedback the Sales Team provides is taken into account immediately by other groups and these other teams nimbly shift approaches, priorities, and strategies.

David

Sales Director

How does the company support your career growth?

Ontic focuses on career growth in many ways, whether that's in meetings with direct supervisors or the team lead. Those conversations help to increase opportunities where we can grow together and support the business.

Megan

Marketing Specialist

What are Ontic Perks + Benefits

Ontic Benefits Overview

Competitive salary with a straight-forward compensation plan. We offer medical, vision and dental benefits. Stock options and a 401(k) plan.
HSA Contribution, flexible PTO policy, generous paid parental leave policy.
Mobile phone and internet reimbursement.
Home office stipend. Annual continued education stipend. Anniversary & milestone celebrations. Dynamic and casual office environment. Regular happy hours.

Culture
Volunteer in local community
Partners with Nonprofits
Austin Diaper Bank
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Ontic matches employee fundraising contributions.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Ontic has quarterly team outings, as well as an annual company holiday party and other events.
Stocked Kitchen
Some Meals Provided
Happy Hours
Ontic has weekly virtual happy hours.
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks

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