Jobs at Ontic

Lead frontend development for a SaaS platform using React and TypeScript. Design scalable UI architecture, deliver end-to-end features, improve performance, testing, and accessibility, collaborate with product/design/backend, mentor junior engineers, and own production debugging and observability.

Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Responsible for driving expansion and retention in enterprise client accounts, developing strategies for growth, and collaborating with internal teams to achieve revenue targets.

Design, build, and maintain scalable backend services using Java and Spring Boot. Implement high-performance data-processing systems, design APIs and data models, work with Elasticsearch and MongoDB, troubleshoot production issues, participate in code reviews, and own features through design, deployment, and support while collaborating with cross-functional teams.

Act as the primary product representative for engineering teams: translate roadmap into detailed user stories and acceptance criteria, manage and prioritize the backlog, run refinement and sprint planning, collaborate with UX/QA/Engineering, mitigate delivery risks, support UAT and release readiness, and continuously improve backlog quality and delivery processes.

Lead frontend architecture and shared platform efforts across product teams. Define reusable component libraries, standards, and tooling to improve consistency, performance, and developer experience. Mentor engineers, run architecture reviews, reduce duplicated effort, and drive frontend modernization and scalability for a large-scale SaaS platform.

Serve as the primary product representative for engineering teams: translate roadmap into user stories and acceptance criteria, manage and prioritize backlog, refine requirements, support sprint planning and UAT, and drive alignment across Product, UX, QA, and Engineering to deliver SaaS product releases on time.

Full-cycle enterprise SaaS sales role selling Ontic's security platform to Fortune 1000 accounts. Own territory strategy, prospecting, pipeline development, demos, discovery, negotiations, and close. Build executive relationships, present ROI to stakeholders, manage forecasts in Salesforce, collaborate with internal teams for client value and retention, and represent the company at events.

Deliver configuration, implementation, maintenance, and on-call support for enterprise SaaS clients. Drive client adoption and retention through training, custom materials, OKRs, and proactive engagement. Track bugs and tasks using Jira and Excel and communicate with internal teams and clients to ensure satisfaction.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

As a Configuration Specialist, you will design, configure, and maintain platform workflows and automations to meet enterprise client needs, collaborating with various internal teams and enhancing platform functionality for client success.

Lead and scale enterprise sales across the Central U.S., owning regional revenue, pipeline hygiene, forecasting, and team coaching. Drive new logo acquisition and expansion, engage in strategic deals, collaborate cross-functionally, and represent the company with executives and partners.

Lead frontend architecture and shared platform efforts across product teams. Define scalable component patterns, drive adoption of shared UI frameworks, improve performance, observability, developer experience, and mentor senior engineers while influencing cross-team technical direction.