The purpose of this position is to manage and maintain the appropriate Integrated Marketing and Communications (IMC) knowledge management platforms, including the firm SharePoint site, ensuring IMC KM sites are reflective of the needs of those who use the IMC content. The IMC Knowledge Manager will have overall knowledge of the Firm and IMC architecture and will manage all associated projects. They will be the main point person within IMC and on the Enterprise Knowledge Management team to help make critical decisions pertaining to the architecture and/or new features, other system integrations and the implementation of them as it relates to the broad spectrum of IMC. They will be primarily responsible for the overall quality assurance of the site content, and develop and oversee processes to maintain relevant and current content.

ESSENTIAL DUTIES

1. IMC Knowledge Management Strategy

a. Responsible for the articulation of the overall IMC knowledge management strategy including sites and tools to

support IMC teams, and sites and tools tied to IMC support of our various businesses

b. Collaborate with the communications team to ensure alignment between enterprise communications (priorities,

etc.) and IMC areas of focus on the intranet to include focusing on the structure and technology to support firm

corporate communication efforts

c. Oversee the overall management of IMC-specific KM sites, including training and providing direction to the site

owners, and periodically seeking feedback from users to accelerate engagement

d. IMC knowledge management technology leader - lead IMC's usage of firm KM platforms as well as

responsibility for technology identification and KM connections with other tools (i.e. RSM's communications app)

e. Set knowledge management objectives and leverage data analytics to continually improve the user experience.

2. IMC Site Collection Business Owner (SCBO)

a. Ensure alignment with Enterprise KM governance, architecture and design policies and procedures. Performs as

the SCBO liaison with IT with respect to site changes.

b. Compile and review various reports to help maintain effective content management and improved user adoption.

c. IMC representative on the Enterprise KM team and attend regularly scheduled SharePoint and Knowledge

Management meetings.

d. Represent the IMC needs and work with KM partners and other stakeholders to compile and analyze business

needs.

e. Participate in setting technology development strategy. Identifies new areas on an ongoing basis where

SharePoint can be leveraged. Participates in ongoing research to determine SharePoint best practices and

capabilities.

f. Consult with other line of business or functional areas on cross-domain system integration.

g. Perform regular maintenance to include (but not limited to):

i. Work with subject matter experts, consistently revisiting and reviewing content to ensure business

relevance.

ii. Monitor site usage and follow up on dormancy on a monthly basis.

iii. Monitor to ensure workflow and tasks are working correctly.

iv. iv. Monitor and update term sets and metadata as needed.

v. v. Maintain permissions.

h. Is the "Super Owner" of the site collection. Is the first line of day-to-day support for users and other Site Owners

below top level site. Approves the provisioning of new sites within their given LOB or functional area.

i. Write technical documentation or guidance as needed and train end-users. Identify training gaps and escalate to

Enterprise Governance Council.

j. Perform error identification, investigation and resolution - escalate to KM and IT as needed.

k. Is able to work in SharePoint web apps within the Classic and Modern environments. Ability to design and

develop basic forms.

l. Assist Enterprise KM team in annual quality assurance checks.

3. Chair an IMC KM team to ensure strong connectivity and strategy alignment across IMC, including serving as a coach and

connector on enterprise KM topics to communications, site owners and others who should have input into vision, strategy

and project prioritization, or have KM needs

4. Other duties as assigned

EDUCATION/CERTIFICATIONS

• Bachelor's degree or equivalent experience (required)

TECHNICAL/SOFT SKILLS

• Knowledge of Active Directory, LDAP and DNS (preferred)
• Knowledge of Microsoft PowerPlatform (Apps, Automate and BI) (preferred)
• Knowledge of web analytics tools such as Google Analytics, CardioLog or equivalent (preferred)
• Knowledge of Active Directory, LDAP and DNS (preferred)
• Project management
• Understands project lifecycles
• Strong organization and time management skills
• Ability to prioritize and manage multiple tasks
• Understands basic principles of knowledge management
• Can work in a matrix reporting structure
• Strong attention to detail
• Self-starter
• Ability to think analytically to solve complex problems and issues required
• Strong communication and interpersonal skills
• Ability to stay calm under pressure required

EXPERIENCE

• 5-7 years of knowledge management experience
• Advanced experience using Microsoft SharePoint 2010 and 2013 (required)
• Intermediate experience using Microsoft Forms or equivalent (required)
• Knowledge of SharePoint 2016, 2019 or Office 365-Modern environment (preferred)
• Intermediate experience using Microsoft Office Suite (preferred)

LEADERSHIP SKILLS

• Highly collaborative and ability to work with a variety of stakeholders to achieve results (required)
• Proven experience working in a complex, matrixed environment
• Strong organization and time management skills
• Ability to prioritize and manage multiple tasks

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM's total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html .

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Job ID: req30078

Line of Business: Internal Client Service

SubFunction: Marketing and Communications

Job Type: FullTime

Req #: req30078

Location: Minneapolis, MN US

Region: National

Job Category: Marketing

Employment Type: Experienced

Degree Required: Bachelor

Travel: Yes

Salary Range: $91200 - $157200