Bluevine
We empower small businesses with innovative banking designed for them.
Salt Lake City, UT

Disputes and Recovery Manager at Bluevine (Salt Lake City, UT)

| Salt Lake City, UT
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BlueVine is on a mission to empower small businesses with innovative banking designed for them. Small businesses deserve accessible and modern financial services, and traditional banks have underserved them for too long.

By combining industry-leading technology and security with our team's expertise and care, we help small businesses spend their time on what matters most—the next chapter of their business.

Since 2013, we've provided small and medium-sized businesses with access to more than $5.4 billion in financing. As a top small business banking provider trusted by thousands of small business owners, we're proud to offer a full suite of tailored banking services, including a business checking account, line of credit, and invoice factoring.

Headquartered in Redwood City, CA, and with offices in Salt Lake City, Jersey City, Tel Aviv, and Karmiel, we're hiring problem solvers and collaborators to help build a better financial future for small business owners.

ABOUT THE ROLE

BlueVine is looking for an experienced professional with experience and knowledge in transactional disputes and other recovery methods. In this role, you will be responsible for managing the client dispute program at all stages of the dispute lifecycle. This includes the policies and procedures around dispute intake and resolution as well as chargebacks and recovery.

This is not a fully remote role. At BlueVine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment.  All of our offices will reopen in accordance with local guidelines, and will follow a hybrid model.

WHAT YOU'LL DO

  • Work with vendors and partners to ensure dispute processes are optimized and adhered to
  • Work with the fraud and back office teams to establish robust recovery processes
  • Partner with contact support team management in overseeing customer interactions regarding disputes
  • Partner with legal and compliance teams to establish robust recovery processes

WHAT WE LOOK FOR

  • Robust knowledge of disputes, chargebacks, and the funds recovery process
  • Experience and knowledge of chargeback rules and regulations, ACH returns and NACHA guidelines, check return processes.
  • Experience in creating and optimizing operational processes and QA programs
  • Highly developed customer service skills and experience

Benefits & Perks:

  • Over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH stipend 
  • PTO, Company Holiday, and Flexible Holidays
  • Excellent health coverage and life insurance benefits
  • Generous, paid parental leave covering up to 16 weeks
  • 401K with an immediate 3% company match
  • Access to financial coaches and education sessions
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Community-based volunteering opportunities
  • Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance 
  • Weekly catered lunches and fully stocked kitchen pantries
  • Quarterly DoorDash credit
  • Dog-friendly HQ

Read what candidates and employees have to say about us. Check out our Glassdoor Page. 



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What are Bluevine Perks + Benefits

Bluevine Benefits Overview

Over $1,000 annually for a wellness benefit of your choice
Monthly WFH stipend
PTO, Company Holiday, and Flexible Holidays
Excellent health coverage and life insurance benefits
Generous, paid parental leave covering up to 16 weeks
401K with an immediate 3% company match
Access to financial coaches and education sessions
Company-sponsored Mental Health Benefits, including 1:1 therapy
Community-based volunteering opportunities
Free commuter benefits - Caltrain passes for San Francisco employees and a monthly parking allowance
Weekly catered lunches and fully stocked kitchen pantries
Dog-friendly HQ

Culture
Volunteer in local community
Annual BlueVine Cares Week where each respective office participates in a week-long volunteer initiative to help our communities through Food Drives, Local Beach Cleanup, Reading to Children, etc.
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

An Insider's view of Bluevine

What’s the vibe like in the office?

At BlueVine, we think outside the box, and creativity in fintech can lead to the next breakthrough. No matter your position, you're encouraged to speak up and learn new things. Curiosity leads to major opportunities!

Brandon

Account Manager

What does your typical day look like?

My focus at BlueVine is implementing solutions to make our infrastructure easier to maintain and provide a safe and seamless website browsing experience for hundreds of thousands of small businesses. One of the most exciting challenges I am facing is figuring out how to scale production processes and systems during a high-growth company stage.

Shaked

DevOps Team Lead

What makes someone successful on your team?

When I’m recruiting for roles, I look for candidates who are self-sufficient, autonomous, and independent workers. BlueVine has a "Grow Together" mindset, inspiring cross-functional collaboration and celebrating the ability to get things done as a team. And of course, have fun while doing it!

Michelle

Recruiter

What unique initiatives do you have that encourage innovation?

Our External Applications Group builds the products and solutions that onboard new customers and bring more value to existing ones. The team is working on enhancing the product suite for lending and banking products, and one of the biggest challenges we are tackling is re-writing the BlueVine mobile app from scratch in Native technology.

Coby

Director, External Applications

How do you collaborate with other teams in the company?

As the manager of our email marketing program, I get to collaborate with the entire organization. From design and legal, to data science and customer support, we strive to deliver valuable information to our growing customer base and build loyalty along the way.

Nichole

Senior Email Marketing Manager

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