About CharterUP

We aim to be the leading charter bus platform in the world and are looking for talented and ambitious people that want to be along for the ride! We are disrupting the massive and highly fragmented bus industry by using our proprietary technology to seamlessly connect bus companies to customers (businesses, non-profits, and governments). By promoting group travel, we can reduce the transportation industry's carbon footprint and help make our planet greener. We are achieving success by delighting our people, our customers, and our bus partners.

About this role

We are looking for a Director of Operations to manage our Supply-Side Operations team. This role faces the charter bus company population in North America. 

Compensation

• Competitive base salary
• Healthcare and benefits

What You’ll Do

• Manage a team that is dedicated to connect operators on our platform to customer demand
• Oversee and manage trip allocation to suppliers
• Track and analyze vendor performance data
• Be subject matter expert for all logistics and charter bus operations
• Maintain supplier relationships and develop relationships with new vendors
• Maintain and improve proprietary vendor database
• Provide oversight of large-scale logistically complicated trips
• Be accountable for emergency requests that can arise 24/7

What You’ll Need

• Ideally 2+ years experience managing a team
• Ideally 2-3 years in a vendor or supplier-facing role
• Outstanding academic credentials from a top national university or standout corporate experience
• Passion for CharterUP's mission and intellectual curiosity about CharterUP's business
• Reliability, consistency, and demonstrated relentless work ethic
• Willing to be available for fire drills 24/7 when on call
• Ability to excel in fast-paced environment and maintain composure in high-pressure situations
• Superb organizational skills
• High degree of analytical and quantitative reasoning skills

Location

Fully remote until the pandemic subsides. Post pandemic, can continue to work remotely full-time or on a hybrid schedule from one of CharterUP's offices in Atlanta, New York City, San Francisco, or Austin (2-3 times a week in the office during spring and fall; winter and summer fully-remote).

Application Process

1. Candidate submits CharterUP online application
   • Resumes encouraged to be at most one page in length
   • Answers to all initial application questions thoroughly reviewed
2. Initial evaluation
   • Brief general aptitude assessment (Wonderlic)
   • Live intro call
3. Interviews
   • Live quantitative interview
   • Meeting CFO & COO
4. Offer
   • Thorough background and reference checks prior to formal offer

CharterUP Principles

At CharterUP we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First
   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit
2. Create an Environment for Exceptional People
   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard
3. Everyone is an Entrepreneur / Owner
   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term
4. Relentlessly High Standards
   • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
   • We actively push to be proved wrong and welcome different ideas; the best idea wins
   • We don’t compromise on quality
5. Clarity & Speed
   • When in doubt, we act; we can always change course
   • We focus on the key drivers of a process that will deliver the most results
6. Mandate to Dissent & Commit
   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction