Jobs at CharterUP

Manage complex customer escalations and provide high-touch support to VIP and enterprise customers. Communicate with customers and vendors, resolve issues, document interactions, analyze trends, monitor KPIs, and recommend process improvements. Support proactive customer engagement, follow escalation procedures, and help train junior representatives. Evening and weekend availability is required in this remote role.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Coordinates transportation providers and active trips, audits trip details, resolves scheduling changes and service disruptions, secures last-minute providers, monitors delays, and communicates updates. Maintains operational records, prepares provider performance reports, escalates complex issues, and collaborates with customer, sales, and operations teams. This remote entry-level role requires flexible night and weekend availability and strong customer service, organization, communication, and problem-solving skills.

Design, build, and operate scalable data pipelines, models, and products supporting analytics, operational decisions, and AI. Own data architecture, dimensional modeling, data quality, lineage, orchestration, observability, and performance. Lead the migration from Redshift to Snowflake, establish engineering standards, and partner with technical and business teams to deliver trusted data solutions.

Build and own customer-facing and back-office software across web, mobile, APIs, data engineering, and DevOps. Develop JavaScript frontends and Java backends, deploy scalable applications on AWS, establish engineering best practices, adopt AI-assisted development tools, mentor junior engineers, and collaborate cross-functionally on high-impact initiatives.

Own full-cycle recruiting for critical go-to-market searches, including VP, director, and quota-carrying sales and revenue roles. Build targeted sourcing strategies, engage passive candidates, manage recruiting funnels, and partner with executives on hiring strategy and decisions. Serve as a strategic extension of Talent Acquisition leadership, provide market intelligence, improve recruiting processes and reporting, and deliver senior and high-volume hires in a scaling environment.

Own full-cycle recruiting for critical GTM searches, including VP, director, and quota-carrying sales roles. Build targeted sourcing strategies, engage passive candidates, manage recruiting funnels, and partner with executives on talent strategy and hiring decisions. Serve as a strategic extension of Talent Acquisition leadership, provide market intelligence, improve recruiting processes and reporting, and maintain high-quality candidate experiences in a fast-scaling environment.

Partner with business leaders on workforce planning, organizational design, talent reviews, performance management, manager coaching, employee relations, and organizational change. Build scalable People programs, career frameworks, performance processes, and leadership-development initiatives. Manage investigations, accommodations, leaves, terminations, documentation, and compliance while using workforce data to identify risks and improve decisions.

Conduct exploratory analysis, statistical modeling, experimentation, forecasting, and machine learning for marketplace and pricing systems. Analyze supply, demand, elasticity, conversion, and pricing behavior; build predictive models; improve data quality and analytical foundations; contribute to production ML; and communicate actionable recommendations to Product, Engineering, Pricing, and business stakeholders.

Design and develop systems for dynamic pricing and marketplace functionalities while optimizing backend and frontend applications, ensuring scalability and reliability.

Architect and implement scalable customer-facing and back-office systems across frontend and backend. Build REST APIs, web and mobile apps, deploy on AWS, define engineering best practices, mentor junior engineers, and incorporate AI-assisted development to improve productivity and product quality.

Lead design and production deployment of ML models focused on pricing, availability, forecasting, and optimization. Build data infrastructure, governance, testing/monitoring, and dashboards. Partner with executives and cross-functional teams, mentor others, and establish scalable data-science practices and experimentation frameworks.

Strategic full-cycle recruiter owning senior and leadership GTM hires (VP/Director), building targeted sourcing pipelines, managing requisitions and funnel metrics, partnering with senior leaders and TA head, improving recruiting processes and tooling, and operating autonomously to deliver high-quality hires in a fast-scaling environment. Requires deep GTM hiring experience and executive presence.

Lead strategy and roadmap for CharterUP's pricing systems, partnering with engineering and data science to build pricing infrastructure, run experiments, define metrics, and translate strategy into product specifications to improve marketplace performance and operator/customer outcomes.