We're Karat, the leader in technical interviewing and pioneer of the Interviewing Cloud

Karat’s purpose is to unlock opportunity, and we built the world’s first Interviewing Cloud to conduct predictive, fair, and enjoyable technical interviews 24/7. Karat helps companies expand interviewing capacity, unlock developer time, and raise engineering quality so they can hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters. We’re a team of passionate, focused, human-centric team, and we want you to join us!

Come join our Community Operations team

Our Community Operations team is committed to delivering predictive, fair and enjoyable interviews. We do this by building a strong Interview Engineer community and ensuring efficient, scalable operations for our interview production.

What you will do

As Director of Community Operations at Karat, you will create scalable marketplace operations that enable us to deliver high-quality interviews across a global, 24/7 Interview Engineer network, creating great community and candidate experiences in the process. You’ll work closely with your team, and cross-functionally with other teams, to establish the infrastructure and best practices we’ll need to meet our expansion goals, while also bringing creative approaches to new challenges. 

Karat’s HQ is based in Seattle, Washington, but we are open to remote candidates for this role (within the U.S.). Immigration sponsorship is not available for this position.

• Lead and further build out the teams responsible for end-to-end operations within the Interview Engineering community (i.e. analytics, engagement, iteration, and operations).
• Own a multifaceted set of performance metrics for a marketplace that runs 24/7.
• Build scalable operational systems and processes.
• Guide your team in creative, iterative approaches to solve ambiguous problems through experimentation (such as identifying ways to improve community retention or reduce the speed to onboard).
• Work with your team and cross-functional partners to find improvement opportunities to the experiences of both the community and candidates, and lead thee charge in driving investment and measurement.
• Mentor and cultivate a dedicated team of operators and strategists.

The experience you will bring

• 8+ years of experience in marketplace operations or business operations at high-growth, high-tech companies
• Previous management experience, preferably of cross-functional operations teams
• Successful track record of driving strategy, cross-functional projects, and operational programs
• Resourceful, change-oriented leader with a history of working in ambiguous environments
• Data-driven in your decision-making, creative, hungry and lead with a strong sense of ownership and accountability

Benefits of joining Karat

Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We’re proud of our current offerings, and highlight some of our team’s favorites below. There are more, just feel free to ask!

Compensation / Time Off:

• Highly competitive salary and stock options
• 401(k) with company match
• Generous paid PTO (see below) and Sick Leave (10 days per year)
• Flexible Time Off Policy for salaried positions
• Three weeks accrued per year for hourly positions
• Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
• 20 paid Company Holidays for 2022

Benefits / Wellness:

• Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
• 100% premium covered for employees
• 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
• $150 per month contribution to miscellaneous benefit/wellness of employee’s choice

Learn more about usStatement of Inclusivity:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at [email protected].