Company

At Circulo, we believe that everybody, no matter who they are, deserves personalized and proactive health care. With services guided by empathy, innovation and cutting-edge technology, we’re building the future of care focused on better health for the people we serve. Circulo Health is putting humanity back in health. We’ve built a team of talented, enthusiastic professionals. Join us today.

The Role

Circulo Health is building the future of health. Our primary health centers are committed to optimizing primary health in-person and virtually by fostering lasting and trusting relationships so that our members achieve their health goals. Our health professionals work together providing whole-person health where and when our members need us. We leverage a diverse array of resources to deliver the physical, behavioral, and social services that our members need. Grounded in world-class member experience, technology, and our unique relationship with Olive.ai focused on AI and Automation, Circulo Health leverages technology to simplify every interaction for the health team and for our members, eliminating wasted time and hassle. If you’re looking for a career that will improve the lives of millions of Americans, join us today.

What you will do

• The Director, Clinical Operations is a key member of the Circulo Health team who will build and manage multiple primary health practice locations. This role will ensure that our operations are scalable, member-centric, and optimal. 
• Member of the Clinical leadership team to oversee the health operations at each Hub to ensure that the programs are being implemented optimally and as designed including medical services, health coaching, nutrition, physical therapy, social work, services. 
• Ensure optimal execution of programs including behavioral health, social determinants of health, and other community-based services to address the social and behavioral needs of the member. 
• Manage and improve Key Performance Metrics for Clinical Operations in each Hub including carrier/employer requirements including health quality metrics.
• Drive optimal HEDIS / STARS scores by leveraging clinical and operational processes, tools, and technologies. 
• Continuously improve clinical operations with each Hub and collaborate with a cross-functional team of leaders to implement enhancements.
• Leverage the Partnerships with digital/virtual organizations to enhance and extend health.
• Ongoing improvement of centralized clinical processes leveraging our next-generation electronic health record and practice management systems.
• Participate in recruiting, hiring, and training of the team in each location. 
• Support the local clinical and para-clinical staff in their day-to-day responsibilities. 
• Referral Management - Work with local Hub Team and Circulo Network team to build (and later measure/improve) a referral network of hospitals, specialists, ancillary, and other providers in the community to serve members.

Who we are looking for

• A unique blend of a start-up and clinical experience in the clinical operation's setting.
• An agile team player who thrives in a dynamic and rapidly changing environment. 
• Minimum of 8-10 years experience in the clinical or health services setting in physician practices, hospitals, community-based organizations. 
• Experienced leader of high-performing teams with a “servant leader” mindset.
• Strong communication and relationship skills with demonstrated success partnering with a clinical and paraclinical team focus. Strong technology, data, clinical informatics skill sets. 
• Adaptable, organized, efficient, independent self-starter and problem-solver.
• Champion for Circulo’s primary health center operations and culture, fostering a positive team environment.
• Cultivate collaboration, shared decision-making, and partnering across teams
• This is a remote role with travel required.

Our Perks... Here are some highlights

• Medical, dental, and vision: 100% of premiums are covered by Circulo for quality care for all team members and their dependents
• Vacation: Time off is unlimited and required (minimum of 3 days per quarter)
• Stock options: All team members receive stock options
• 401(k) program: All team members have access to our 401(k) savings program and all administration costs are covered by Circulo along with providing a 3% match
• Parental leave: 10 weeks fully paid time off for all new parents with flexible scheduling

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