About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Responsibilities

• Partner with the Account Director, Leadership team, the Client, and SME's to effectively translate business needs and desired outcomes into integrated functional plans and strategies.
• Prepare strategies to reduce expenses, increase revenue, and maximize efficiencies; drive adoption and proficiency of changes within the operations.
• Manage operational business processes and initiatives to successfully deliver on all departmental objectives, ensuring visibility and effective, integrated service delivery across functional teams.
• Lead and implement initiatives related to operations, technology, innovation, and organizational capabilities.
• Manage program schedules, priorities, risks, and actions to ensure successful and on-time completion of team deliverables.
• Seek out and leverage key stakeholders and subject matter experts to bring innovative ideas and leading practices to the team.
• Establish as a trusted advisor and strong, collaborative relationship with the Client, peers, account leaders, operations, and SMEs.
• Collaborate with Client to establish, monitor and report account performance metrics (KPIs), and compare against account and industry-wide metrics through the use of analytics or other tools.
• Visualize and structure complex data for concise, clear delivery of highly relevant insights; present key insights and analysis to recommend actions for improved performance.
• Manage all account training and development processes; report, track, and support operational teams to complete assigned training; consistently evaluate client needs to identify and develop team capabilities focused on delivering increased value.
• Provide thought leadership for account transformation activities and create communication and training plans to enable smooth implementation of plans and strategies.
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, gap analyses, organization transition, capability transfer, and end-user training.
• Cultivate joint desired outcome expectations while working with change agents and communication colleagues to tailor plans for service lines.

Required Knowledge, Skills and Abilities

• You are a strong team builder who motivates, develops and challenges team members to maximize their potential.

• You have strong business acumen,lovedriving strategy, making big changes, and influencing others.
• You are an excellent communicator, both formally and informally, with ability to story tell and articulate short- & long-term strategies.
• You have a deep knowledge of operations, organization change management, and key business processes and gates to contribute to creative problem solving and drive process improvement
• You embrace change and ambiguity and are capable of quickly rallying teams and resources around key issues and events
• You value high-quality work with attention to detail and have a track record of delivering both.
• You combine curiosity with critical thinking and good judgment, and like asking "why" to unravel a seemingly complex problem and get to the root cause.
• You know how to gather, document, and interpret business requirements.
• When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs, impacts, and efforts, identify the best path forward, and exercise good judgment to drive ahead.
• You are comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro.
• You are self-driven and find ways to be impactful.
• To keep pace with our rapid growth and evolution, you learn new things quickly.
• You can take an ambiguous assignment and derive valuable insight.
• You use multiple tools and methods to find trends and correlations by mining data, and couple that with intuition and quick tests to prioritize how to drive forward on complicated problems.
• You have proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced, highly matrixed environment.
• You possess strong leadership skills to drive, organize and prioritize multiple tasks, effectively managing through complex and often ambiguous situations, while consistently making effective, high quality decisions.

Qualifications:

• 10+ years' experience in operations leadership is required with responsibility for leading high-performing teams in a matrixed environment.
• Bachelor's degree in Operations Management, Business Administration, Finance, or Project Management, with knowledge of Workplace Strategy, Occupancy Planning, and/or Facilities Management industry leading practices and tactical application a plus.
• Accomplished thought leader with a successful track record of delivering strategic operating plans through leading practices and rigorous performance standards.
• Ability to work directly with key stakeholders to gather and interpret functional requirements.
• Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement.
• Proactive and self-directed in work habits.
• Ability to influence others and achieve common goals.
• Excellent communication skills and ability to build strong relationships.
• Exceptional ability to solve problems and think analytically.
• Ability to thrive in a constantly changing, fluid, and fast-paced environment.
• Strong emotional intelligence and capacity to deliver excellent client experience.
• Must be technically proficient in basic computer applications, CMMS, Microsoft Office (Excel, Word, Power Point, Visio, etc.).
• For internal candidates, must constantly receive top performance evaluations in leadership roles over the past three years.
• Comprehensive experience in a cross-functional business/process role or industry expert

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.