If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Centralized Managed and Support Operations – Software Enterprise (CMSO-SE) organization provides high quality support experiences for mission critical customers so they can accomplish their mission. The CMSO-SE organization's Flex Front Office Support team provides initial triage and troubleshooting for incoming incidents and problems. It focuses on responding to and resolving issues quickly and efficiently, with support provided by the Back Office. Flex Front Office Support focuses heavily on providing a delightful experience to customers with every interaction.
Job Description

As a member of the Flex Front Office Support team, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux and Unix environment. Supporting Motorola Solutions products may also be required. As a primary point of contact for customers, be responsible for maintaining and improving positive long term partnerships between Motorola Solutions and the Customers.

• Receives requests for computer technical assistance and problem resolution from customers or company employees. 
• Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
• Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
• Directs activities to contribute to the overall performance of the Flex Front Office Support operations.
• May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
• Places appropriate priority on problems reported by customers or internal personnel.
• Proactively seeks to identify ways to improve assigned team, the Flex Front Office Support team and the company.
• Performs other duties and tasks as given by Team Leads, Managers, or Director.

Basic Requirements

High school degree or equivalent required

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.