Bank Partner Strategy and Operations Manager
Named one of Fast Company’s Most Innovative Companies in the World in 2021, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API modern card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions and manage payment operations in real-time.
We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2021-2022 Fortune Great Place to Work, highlighting our company culture and open and collaborative work environment. We power possibilities for our customers and each other by bringing the brightest talent together to do the best work of our lives.
Marqeta strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well. Learn more about Marqeta on our Website, Twitter and LinkedIn
Position Summary
Marqeta is looking for a dynamic individual to join the North America Go-To-Market team to build strong strategic relationships and drive operational initiatives across our domestic bank partners. The Bank Partner Strategy & Operations Manager is integral to the overall success of Marqeta and our customers as our bank partners are strategic enablers to Marqeta’s growth.
In addition to working closely with external partners, you will be collaborating closely with the extended Marqeta team, including Business Development, Customer Success, Product, Compliance, Legal, and Technology. A strong understanding of payments and the banking landscape will allow you to hit the ground running and make an immediate impact.
We seek an individual who thrives in a fast-paced environment where every day is different than the last. You are a quick learner, who excels at collaborating and leading cross-functionally in order to meet client and partner objectives.
What you'll do
This role is about optimizing support and strengthening relationships between Marqeta and key stakeholders, both externally (our partners) and internally.
- Partnerships:
- Managing relationships with key Marqeta Bank Partners, including prioritizing efforts and collaborating across teams
- Ability to prioritize strategic bank partner initiatives with daily issues/escalations
- An understanding of the banking landscape, and ability to interact with key bank stakeholders to develop and document customer solutions, including Legal, Compliance and Risk teams
- Gathering, organizing, and presenting KPI data on partners to provide Executive Leadership with clear pictures into relationship status and partnership value
- Developing and driving new/improved processes, communication, and influence between Marqeta and our partners to enable efficiency
- Internal Stakeholders:
- Acting as a liaison between your partners and internal Marqeta teams
- Providing support for team members in connection with banks, networks and/or other partners
- The ability to articulate Bank requirements with internal Marqeta stakeholders in order to educate and train on the current landscape
Additionally, you'll be responsible for:
- Driving cross-functional collaboration with key stakeholders to ensure Marqeta is staying ahead in the industry and with our competition
- Updating and maintaining document repositories, assisting with training documentation for Delivery teams, Business Development, and Customer Success
- Managing, combining, and prioritizing support requests as assigned
Requirements
- Bachelor’s degree or equivalent experience
- 5-7 years experience in client- or partner-facing roles (e.g. account/partner management, onboarding/implementations) with additional experience in product management, development, and operations a plus
- Payments experience is preferred
- Ownership/accountability for assigned tasks, an ownership mentality
- Ability to prioritize with direction and manage multiple projects to completion
- Self-driven, results-oriented with a positive outlook and a clear focus on high-quality deliverables
- Solid communication skills (interpersonal, verbal, presentation, written)
- Ability to travel occasionally, 10-20%
- Rich suite of benefit plans; employee premiums paid 100%
- Flexible Time Off
- Paid Medical, Pregnancy, Parental and Family Leaves
- Retirement savings program with Company contribution
- Competitive pay
- Meaningful equity
- Employee Stock Purchase Plan
- Free perks programs that include, financial coaching, and ID theft protection
- Bi-annual “Hack Week” to support and reward innovation
- Open, transparent culture that includes Town Hall meetings, Lunch-and-Learns and more!
- Access to corporate gym membership rates, other discounts and employee perks
- And for select regions; a monthly stipend to support our hybrid work model, and pet insurance
As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
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