Bank Partner Strategy and Operations Manager at Marqeta (Remote)

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Named one of Fast Company’s Most Innovative Companies in the World in 2021, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API modern card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions and manage payment operations in real-time.

We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2021-2022 Fortune Great Place to Work, highlighting our company culture and open and collaborative work environment. We power possibilities for our customers and each other by bringing the brightest talent together to do the best work of our lives.

Marqeta strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well. Learn more about Marqeta on our Website, Twitter and LinkedIn

Position Summary

Marqeta is looking for a dynamic individual to join the North America Go-To-Market team to build strong strategic relationships and drive operational initiatives across our domestic bank partners. The Bank Partner Strategy & Operations Manager is integral to the overall success of Marqeta and our customers as our bank partners are strategic enablers to Marqeta’s growth.

In addition to working closely with external partners, you will be collaborating closely with the extended Marqeta team, including Business Development, Customer Success, Product, Compliance, Legal, and Technology. A strong understanding of payments and the banking landscape will allow you to hit the ground running and make an immediate impact. 

We seek an individual who thrives in a fast-paced environment where every day is different than the last. You are a quick learner, who excels at collaborating and leading cross-functionally in order to meet client and partner objectives. 

What you'll do

This role is about optimizing support and strengthening relationships between Marqeta and key stakeholders, both externally (our partners) and internally.

  • Partnerships:
    • Managing relationships with key Marqeta Bank Partners, including prioritizing efforts and collaborating across teams
    • Ability to prioritize strategic bank partner initiatives with daily issues/escalations
    • An understanding of the banking landscape, and ability to interact with key bank stakeholders to develop and document customer solutions, including Legal, Compliance and Risk teams
    • Gathering, organizing, and presenting KPI data on partners to provide Executive Leadership with clear pictures into relationship status and partnership value
    • Developing and driving new/improved processes, communication, and influence between Marqeta and our partners to enable efficiency
  • Internal Stakeholders:
    • Acting as a liaison between your partners and internal Marqeta teams 
    • Providing support for team members in connection with banks, networks and/or other partners 
    • The ability to articulate Bank requirements with internal Marqeta stakeholders in order to educate and train on the current landscape

Additionally, you'll be responsible for:

  • Driving cross-functional collaboration with key stakeholders to ensure Marqeta is staying ahead in the industry and with our competition 
  • Updating and maintaining document repositories, assisting with training documentation for Delivery teams, Business Development, and Customer Success
  • Managing, combining, and prioritizing support requests as assigned
  • Bachelor’s degree or equivalent experience
  • 5-7 years experience in client- or partner-facing roles (e.g. account/partner management, onboarding/implementations) with additional experience in product management, development, and operations a plus
  • Payments experience is preferred
  • Ownership/accountability for assigned tasks, an ownership mentality
  • Ability to prioritize with direction and manage multiple projects to completion
  • Self-driven, results-oriented with a positive outlook and a clear focus on high-quality deliverables
  • Solid communication skills (interpersonal, verbal, presentation, written)
  • Ability to travel occasionally, 10-20%
Benefits and Perks
  • Rich suite of benefit plans; employee premiums paid 100%
  • Flexible Time Off
  • Paid Medical, Pregnancy, Parental and Family Leaves
  • Retirement savings program with Company contribution
  • Competitive pay
  • Meaningful equity
  • Employee Stock Purchase Plan
  • Free perks programs that include, financial coaching, and ID theft protection
  • Bi-annual “Hack Week” to support and reward innovation
  • Open, transparent culture that includes Town Hall meetings, Lunch-and-Learns and more! 
  • Access to corporate gym membership rates, other discounts and employee perks
  • And for select regions; a monthly stipend to support our hybrid work model, and pet insurance

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant, candidate, or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military or veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.  

The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ClearbitCRM
    • LeadIQCRM
    • HubSpotEmail
    • TerminusLead Gen
    • Youtube adsLead Gen
    • Google adsLead Gen
    • LinkedIn adsLead Gen
    • HubspotLead Gen

An Insider's view of Marqeta

How would you describe the company’s work-life balance?

For me, finding the balance between usability and scalability is very interesting, especially as Marqeta continues to grow. We’re doing cutting-edge work in fintech and there are plenty of opportunities to take on new projects in your role, improve current ones, and make a substantial impact at the company.


Lead Software Engineer, Credit

What's the biggest problem your team is solving?

The mindset at Marqeta is so unique. I’ve been empowered in my role to make complex business decisions and have a hand in enabling innovators and disruptors to bring new payment solutions to the world. I think our expertise and ability to deliver modern technology in a complex industry, in addition to our people, is what makes us really special.


Group Product Manager, Credit

How does the company support your career growth?

I’m a recent graduate and I love being surrounded by such open, supportive individuals. Engineers at Marqeta have access to early career support channels and career development sessions, ensuring we’re exposed to career opportunities across the organization. It’s empowering to know we’re encouraged to focus 
on our individual growth plans.


Backend Software Engineer, Reconciliation

What is your vision for the company?

Ultimately, I’d like to issue a card on every single continent because we see that there’s FinTech’s being built from countries all over the world. It’s been interesting to see how modern card issuing, a category that we invented has grown. There’s still an extraordinary amount to do. New businesses are being invented every day that we can power.



What's something quirky about your company?

Marqeta is at that sweet spot as a company: we are established and stable, but you still have great opportunity to make an impact. It's never boring! I love getting to work on exciting, innovative products for our diverse set of customers.


Senior Software Engineer

What are Marqeta Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Intracompany committees
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

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