Associate Manager, Programs at JLL (Dallas, TX)

| Dallas-Fort Worth, TX
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

We are searching for a Corrigo Business Analyst for a virtual position here at JLLT.

The Analyst will:
• Develop and deliver high quality Corrigo system and process solutions that solve complex business needs and issues based on client requirements, MSA/Contracts and colleagues (sales, Customer Service executives, functional leads, implementation engineers, etc.), reporting needs, system functions, process workflows, industry standards for new and existing clients, including new system deployments, migrations, module deployments, reconfigurations, and integration implementations.
• Gather and assess critical consumer information to support client-specific business objectives and desired outcomes based on best practices, feasibility studies, cost/benefit analyses, risk assessments, etc.
• Design and document end-to-end, scalable business processes, and workflows for current and future states.
• Leverage best practices, past lessons, and vertical/industry knowledge.
• Partner with international teams and clients to meet global requirements, including languages and localization.
• Present recommendations and lead product and workflow demonstrations to establish project scope, delivery schedule agreement.
• Positively influence, negotiate and guide others to gain buy-in and support for change and outcomes.
• Thoroughly perform system and process troubleshooting and proactively engage colleagues for support when required.
• Prepare and execute test strategies and scripts for new systems, implementations, enhancements, and process workflows.
• Prepare and deliver training, how-to/process documentation to client users and colleagues related to deployment activities.
• Monitor project progress and schedule. Anticipate and identify gaps, risks, and changes and utilize established change control processes. Effectively communicate the impact of changes to all stakeholders and reestablish expectations as required and per change management processes.
• Maintain effective communications with supervisors, project sponsors, clients, vendors (if applicable), and colleagues. Proactively share and escalate issues through proper channels.
• Collaborate with colleagues to develop or enhance the product and processes.
• Document and perform throughout hand-off per requirements and schedule, including sharing opportunities for additional Corrigo and JLL services, product functions and modules, and integrations.
• Define and maintain best practices, processes, and white papers based on documented lessons learned, process and system changes to enhance data quality, usability, security, and availability and deployment activities.
• Maintain and demonstrate a thorough understanding of Corrigo product features and system and operational process expertise by participating or presenting training and knowledge shares and by utilizing documented resources.
• Actively participates in continuous improvement of internal business analyst functions by creating or updating and sharing tools and processes.
• Perform all project and operational activities within defined parameters and schedule.
• Complete other projects and responsibilities added at manager's discretion.
• Partner with peers and other colleagues to complete or troubleshoot projects and solutions as required.
• Effectively delegate and oversee applicable deployment and project activities per team guidelines and expectations.
• Estimate, track, and report work and project time per business requirements.

Required Knowledge, Skills and Abilities (KSA)
• Must have experience conducting business needs analysis sessions, workflow assessments, and creating business and functional requirements documents.
• Must have prior experience or knowledge of use case development.
• Proficient with MS Project or similar product, Visio, PowerPoint, MS Word.
• Strong proficiency in MS Excel, specifically using formulas for data analysis
• Must have prior experience in an external customer/client facing environment
• Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations

Other Knowledge, Skills and Abilities:
• Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
• Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
• Knowledge of analysis techniques and tools including soliciting and documenting business and system processes.
• Must have proven ability to understand a complex technical environment.
• Experience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutions
• Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
• Knowledge and ability to understand and negotiate complex risk and influence change.
• Ability to work across departments internally to solve any client issues that arise

Working Environment:
• Flexibility with working hours as needed to support business needs including international client schedules.
• Position includes some domestic travel.
• Work in clean, pleasant, and comfortable office setting

Minimum Required Education:
• Education: Bachelor's degree (preferably in Business Administration or Computer Science).

Experience: 3+ years of relevant software experience
• Experience working with Maximo / CMMS systems is a PLUS

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected] This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. JLL was founded in 2022. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 9 open jobs at JLL, click here.
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