Assistant Director - Enterprise Client Experience Insights & Strategy (Dallas, TX)

| Dallas-Fort Worth, TX
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At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
What's the role?
The Assistant Director Enterprise Client Experience owns strategic work streams answering business unit level questions that have significant impact on the near and long-term success of Northwestern Mutual. In this role, you will drive client centricity throughout the organization by developing primary research and completing in-depth analysis to identify trends and extract insights relevant to Northwestern Mutual's strategic direction. You will present findings and recommendations to senior leadership with a focus on translating insights into actions. A blend of analytical prowess, eye for business and strong communication / interpersonal skills are needed to thrive in this role.
Primary Accountabilities:
  • Structure and complete primary research required to solidify strategic recommendations
  • Create actionable consumer insights that advance understanding of the customer
  • Perform data analysis and modeling to develop insights required to make strategic decisions by using a variety of data sources
  • Participate and lead (when appropriate) cross functional teams implementing strategic recommendations

Bring your best! What the role needs:
Minimum Requirements:
  • Bachelor's degree or equivalent in Business, Statistics, Engineering, Mathematics, Economics, or related field
  • MBA or other advanced degree preferred
  • Prior financial service industry experience nice to have
  • Skilled at structuring ambiguous business problems and driving to recommendations using facts and analysis
  • Expertise collecting, analyzing & synthesizing both quantitative and qualitative insights generating practical recommendations
  • Proficient in excel, SPSS, SQL, R, Tableau, or other data visualization / analysis tools
  • Experience building customer segmentations leveraging advanced analytic techniques such as k-means clustering, factor segmentation, two-step cluster analysis or latent class cluster analysis
  • Proven track record for managing multiple rigorous, complex large projects simultaneously
  • Superior communication skills with experience packaging and delivering stories in PowerPoint
  • Experience generating new & innovative approaches to answering business questions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
W e are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in Colorado or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
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An Insider's view of Northwestern Mutual

What’s the vibe like in the office?

We’re not afraid to explore or experiment. Everyone has a voice. You can really make an impact—especially with a fresh perspective.

Kedasha Kerr

Software Engineer

How do you collaborate with other teams in the company?

NM has always been known for it’s culture. To this day, I have still not received a “no”, when asking a colleague for a lunch or coffee meeting. Networking was an invaluable part of my internship experience that allowed me to determine where I wanted to go within the Cyber Security domain.

Chester LeBron

Senior Cybersecurity Engineer

How does the company support your career growth?

I started as an intern and worked my way up. Northwestern Mutual made it so easy to network and learn, then they empowered me to go out and achieve.

Chris Coleman

Regional Financial Consultant

What are Northwestern Mutual Perks + Benefits

Northwestern Mutual Benefits Overview

Whether providing education assistance, competitive health benefits or time off for community service, Northwestern Mutual is committed to supporting employees so they can live their best lives. 

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Northwestern Mutual offers a pension plan for employees.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

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