US55504

Job Description Details

The Opportunity

HSN and Cornerstone Brands Customer Order Specialists answer inbound customer calls in a fast-paced environment. Working at home, our Shared Workforce Specialists problem-solve to assist our customers efficiently and effectively.

Compensation
• Starting rate is $14.00/hour.
• Automatic increases in pay every 6 months for 2 years resulting in $16.00/hour (after 24 months).
• Benefits: full time, Customer Order Specialists are benefit eligible beginning on day one of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!

Life as a Customer Order Specialist

Offers made for April Training classes

Assist HSN and Cornerstone Brands customers

Busy day handling a high volume of customer inquires

Assist customers with questions while personalizing the experience for each caller

Calls may include placing orders or samples, tracking orders, processing customer credits, analyzing account data, etc.

Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands

The Right Candidate
• Problem solves and de-escalates unique situations while sustaining a high-paced call volume
• Learns and works in a virtual environment with a set schedule and structured day
• Effectively communicates with a variety of customer styles, peers, and leaders
• Multitasks with ease and navigates multiple systems and screens while assisting customers
• Can sit for long periods of time
• Adheres to HSN/Cornerstone Brands computer system requirements
• Troubleshoots own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays and additional hours as required
• Resides in Allen, Ashland, Crawford, Defiance, Erie, Fulton, Huron, Lorain, Lucas, Medina, Ottawa, Paulding, Putnam, Richland, Sandusky, Seneca, Van Wert, Wayne, Williams, Wood, or Wyandot county

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to ensure a great experience for our customers. While a full specification list will be provided after your interview, here are a few key items:

Self-provided computer or laptop, running a Microsoft Operating System, operating on Windows 10 and not older than 3 years

Headset compatible with HSN and Cornerstone Brands specifications (HSN and Cornerstone Brands reimburses $75 for headset.)

Dedicated telephone line hardwired into wall jack or internet modem

High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option

Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Training Schedule

Your HSN and Cornerstone Brands career includes two paid training periods where full attendance and participation is required through the duration of the training. Training schedule and working schedule post training will differ.
• Week 1 - 17

o Orientation and HSN Order Services Training, concluding with taking live calls with peer and trainer support
• Week 17 -21:

o Cornerstone Brands Order Service Training, concluding with taking live calls with peer and trainer support
• Week 22 - Onward:

o Working Selected Work Schedule taking both HSN and Cornerstone live calls.

The Application Process

Our application process is candidate-led. Each notification for next steps will be sent to the email address the candidate provides.

1. Complete Application

2. Complete skills assessment on mobile device or computer

3. Self-schedule interview

4. Complete interview

About HSN, Inc.

HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website - HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).

For more information, visit www.qurateretailgroup.com. For more information, please visit corporate.hsn.com, or follow @HSN on Facebook, Twitter and Instagram.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at [email protected] for assistance.

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