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Job title: Operations Support Manager
Location: Loughborough, UK
The Operations Support Manager will oversee the day-to-day management and delivery of activities carried out by the Operations Support teams within the Loughborough Laboratories. This facility specializes in testing consumer products within the construction, life protection and digital & connected industries. The role entails managing a variety of teams located on site and will report into the Head of Operations Support.
Responsibilities:
Maintenance: Ensuring all maintenance and inspection activities adhere to the CMMS schedule and compliance action plan. Minimizing downtime, maximizing right-first-time (RFT) outcomes, while considering budget constraints.
Logistics: Processing samples in accordance with ISO 17025 accreditation, optimizing throughput and revenue opportunities
Leadership: Providing leadership to the team through an engagement framework, conducting regular one-to-one sessions to address issues related to wellbeing, workload, objectives, and professional development.
Strategic Planning: Contribute to the formulation of strategic plans for Operations Support Team, aligning them with the overall objectives of the organization and the Product Certification business stream.
Performance Monitoring: Develop and implement performance metrics to evaluate team performance.
Quality Assurance: Uphold rigorous quality standards, implementing processes to review and approve project outputs before final delivery.
Continuous Improvement: Drive continuous improvement initiatives, identifying opportunities for increased efficiency, effectiveness, and innovation.
Travel Requirements: Occasional travel to other BSI sites, suppliers or clients will be required on a semi-regular basis.
To be successful in the role you will have:
Experience in operational delivery encompassing maintenance, logistics, HSE, and administration functions ideally from a manufacturing environment.
Previous experience in maintenance engineering and an electrical engineering background.
Strong people management capabilities to handle a variety of day-to-day employee issues, as well as the ability to coach and facilitate employee development.
Proficiency in budget management.
Advanced proficiency in Microsoft Office.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
The guide salary for this position can range from £42,400 - £53,000 basic plus 5% bonus annually; actual compensation is based on various factors, including but not limited to, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Experience in operational delivery encompassing maintenance, logistics, HSE, and administration functions
- Previous experience in maintenance engineering and an electrical engineering background
- Strong people management capabilities, including coaching and employee development
- Proficiency in budget management
- Advanced proficiency in Microsoft Office
- Experience using a CMMS and managing maintenance and inspection schedules/compliance action plans
- Knowledge of ISO 17025 sample processing and laboratory accreditation requirements
- Experience from a manufacturing environment
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
