Operations Support Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE:  To provide operational and administrative support to the QA department in support of Quality Audit activities. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Manages field data:
  • Tracks auditor data deliverables.
  • Processes data.
  • Enters data.
  • Reviews and proofs data for accuracy.
  • Follows up with auditors as needed.
• Communicates with Field Auditors, Client Managers, clients, in-house contractors and other departments to support project activity:
  • Communicates project assignments
  • Communicates updates on projects
  • Responds to questions.
  • Follows up on missing materials and expenses.
• Plans, coordinates and executes project activity with client managers
• Prepares project instructions:
  • Creates project instructions.
  • Posts field auditor instructions to Sedgwick site.
  • Prints, packs, ships, and emails materials and instructions to auditors.
  • Participates in auditor trainings.
• Monitors project activity:
  • Provides daily updates to client manager.
  • Modifies activity if required.
  • Provide client updates.
• Manages auditor expenses:
  • Reviews and approves expenses.
  • Monitors outstanding expenses and open advances.
  • Follow-up with auditors as needed
• Completes field auditor ratings.
• Performs general administrative duties.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Two (2) years of excellent support experience in a customer service/professional environment, or equivalent combination of education and experience required. Food, beverage, HBA or retail consumer goods experience a plus.

Skills & Knowledge

• Demonstrates the ability to handle multiple assignments accurately and efficiently
• Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed.  Concentrates on tasks at hand, even in a distracting work environment
• Must be willing to commit the necessary time and effort to complete work assignments and do a quality job
• Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively seeks ways to increase customer satisfaction. 
• Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust.  Exhibits empathy and sensitivity for the needs of customers.  Is perceived by others as being helpful and supportive. 
• Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people. 
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.