Operations Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Responsibilities:

The Operations Supervisor oversees all daily (8am - 5:00pm) operations of the center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to federal, state and Iron Mountain regulations.

Key Skills, Requirements and Competencies:

• Supervises and assigns specific responsibilities to all operations personnel

• Motivates, mentors and empowers team to meet and exceed standards or set goals

• Monitors employee attendance, productivity and other performance markers

• Effectively uses metrics to aid accountability and measure performance

• Possesses excellent communication skills

• Ensures that the branch provides the finest internal and external customer service

• Builds internal and external relationships; fosters collaboration

• Provides relief coverage for operational duties when employees utilize time off or are absent

• Prepares accurate reports

• Is open to weekend work, if required 

• Ensures compliance of all federal, state and company regulations

• High school diploma or equivalent; college degree preferred

• Valid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment

• Ability to lift 40 to 50 pounds

• Minimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environment

• Computer proficiency (Word, Excel, Outlook)

• Ability to complete paperwork in English accurately and completely

• Strong attention to detail

• Strong customer service skills; values customers and communicates with them in a professional manner

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

CAN: Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race, religion, colour, sex, national origin, age, disability, sexual orientation, or any other status protected under applicable provincial, federal, or local law.

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.