Jobs at Iron Mountain

Manages inventory records, coordinates incoming and outgoing shipments, updates warehouse databases, prepares reports, and communicates with suppliers and customers. Supports scheduling, invoicing, documentation, safety compliance, and general office administration while ensuring efficient logistics operations.

Enters, processes, and verifies standard coded or uncoded customer business and statistical data using a computer. Works under close supervision with clearly defined procedures and minimal autonomy. No prior relevant training or work experience is required.

Provides first-touch customer support through phone and email, investigating and resolving billing, order management, digital platform, and account inquiries. Collaborates with regional teams and internal stakeholders to resolve disputes, support collections, and maintain customer satisfaction. Processes requests according to standard operating procedures and service-level agreements, escalating risks when needed.

Design and deliver secure, high-performance microservices and APIs. Develop backend services in Java and Python, integrate ML components, build front-end service layers, deploy containerized applications to cloud platforms, and collaborate in Agile teams to ensure scalable, test-driven solutions.

Leads end-to-end acquisition of strategic data center sites, including site identification, due diligence, utility and power assessment, commercial negotiations, site-control agreements, governance, approvals, and transaction closure. Partners with legal, finance, engineering, utilities, brokers, landowners, and government authorities to secure expansion-ready sites and manage commercial, regulatory, environmental, and stakeholder risks.

Verifies sales deals throughout the opportunity-to-revenue lifecycle by reviewing documentation, pricing, contract terms, quotes, schedules, and Statements of Work. Ensures data accuracy, policy compliance, and completeness across global sales processes while managing multiple SLAs. Collaborates with commercial teams and supports efficient transition of opportunities to revenue. Requires fluent German and English, strong attention to detail, critical thinking, and sales support experience.

Perform high-volume document preparation and scanning to convert physical records into accurate electronic images. Maintain document sequencing and meet production throughput (minimum 10,000 KPH), follow Imaging Center procedures, provide production updates, and keep a clean, compliant workspace.

Monitors and protects a data center facility by controlling access, monitoring CCTV, fire alarms, and security systems, conducting interior and exterior patrols, documenting incidents, provisioning access, and de-escalating safety or security threats. The role interacts with customers, employees, visitors, and vendors while following detailed safety procedures and using access control and ticketing systems.

Administers warehouse operations involving the receipt, storage, movement, destruction, and shipment of physical assets. Audits inventory, coordinates shipping and receiving schedules, manages space utilization, and ensures facilities, equipment, and operating procedures are maintained effectively. Works independently within established procedures and coordinates the work of others.

The Senior Benefits Administration Analyst will lead the implementation and optimization of benefit plans across the EMEA region, ensuring compliance and driving data analytics for program trust.

Operates data-entry equipment to input, process, and verify coded or uncoded customer business and statistical data in accordance with established procedures and guidelines. Works under moderate supervision with limited discretion to modify the standard approach.

Leads finance systems architecture, billing and settlement workflow integration, inventory tracking, asset valuation, revenue recognition, audit controls, and cash-flow optimization. Translates executive financial requirements into operational and technical solutions, supports enterprise data modeling and business intelligence, and manages finance integrations across mergers, acquisitions, and complex multi-entity environments.

Provides expert pathology consultation for a government repository modernization project. Assesses glass slides, repository materials, and patient documentation for diagnostic accuracy and digitization readiness. Leads medical education and research activities, evaluates resident training study sets, selects complex cases for publication, and supports clinical investigation. Requires board certification in Anatomic Pathology, a medical degree, a valid state medical license, and Secret clearance.

Digitize, restore, remediate, and reformat historic analog media into high-quality digital assets. Maintain archival logs, metadata, asset tracking, chain-of-custody records, and quality-control standards. Collaborate with imaging, operations, and project management teams; follow archival, delivery, equipment calibration, and secure handling protocols while managing demanding production schedules.

Manage and mature a multi-location records and information management program. Responsibilities include developing compliant policies, integrating records lifecycle requirements into IT system architecture, managing stakeholder relationships and service agreements, delivering training, conducting records analysis, and supporting project execution. The role requires records management expertise, regulatory compliance knowledge, strategic leadership, and multi-site project experience.

Lead scanning production and internal service teams at Iron Mountain’s Hamburg location. Responsibilities include strategic planning, personnel management, volume forecasting, capacity planning, hardware maintenance, SLA compliance, customer escalations, cross-functional collaboration, quality control, continuous improvement, and implementation of global operational standards. The role requires experience in high-volume production or document scanning, document capture and BPM technologies, operational leadership, and advanced German and English proficiency.

Provide pre-sales technical expertise by designing and scoping cloud-based data and content solutions, delivering demos and proofs of concept, collaborating with sales and executive stakeholders, and ensuring compliance and quality for statements of work and contract configurations.

Lead finance systems architecture, integrations, financial intelligence, margin analysis, and audit controls for an 18-month global transformation project. Map billing and settlement workflows, harmonize operational and accounting data, implement inventory valuation and P&L transparency frameworks, and improve revenue recognition and cash collection processes. The role also manages post-acquisition financial integrations, multi-entity data models, and executive stakeholder communication across technical, operational, and finance teams.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Leads global procurement strategy for Business Process Outsourcing and Technology Services. Manages end-to-end sourcing projects, RFx processes, MSA and SOW negotiations, spend optimization, supplier performance, stakeholder alignment, risk mitigation, compliance, and data privacy requirements. Partners with global business, technology, operations, legal, risk, and executive teams to build strategic vendor relationships and deliver favorable commercial outcomes.