Jobs at Iron Mountain

Lead daily warehouse and logistics operations, overseeing inbound and outbound shipments, inventory organization, productivity, quality, compliance, and KPI performance. Train and mentor employees, support positive employee relations, escalate issues, prepare operational reports, and adjust strategies to meet production goals. The role requires warehouse leadership experience, WMS knowledge, physical lifting, and frequent movement in a logistics center.

Leads cross-functional procurement transformation programs, continuous improvement initiatives, and enterprise workstreams. Applies Source-to-Pay expertise to streamline workflows, manage change, drive global adoption, and modernize procurement operations. Coordinates with Legal, Finance, InfoSec, and HR, while reporting project status, milestones, risks, and performance metrics to executive leadership.

Provides second-level technical support and systems engineering for enterprise ICT infrastructure. Responsibilities include ticket management, onboarding and offboarding, IT inventory maintenance, device repair, system health monitoring, vulnerability remediation, patching, capacity management, and troubleshooting hardware and software issues. The role supports Linux and Microsoft Server environments, virtualized infrastructure, and 24-hour operational reliability while collaborating with global technical teams.

Drive digital solutions sales across approximately 24 enterprise accounts by identifying opportunities, conducting workflow discovery, designing tailored transformation solutions, managing the full sales cycle, and collaborating with internal sellers. The role requires solution selling, business development, stakeholder management, and complex software sales expertise. It is remote in Massachusetts with travel of up to 25% for onsite client meetings.

Scans, digitizes, classifies, labels, and archives documents while ensuring image quality and confidentiality. Performs document verification, data entry, electronic document management system updates, and other clerical tasks. Requires bilingual Chinese and English typing, strong communication skills, and proficiency with Excel.

Serves as the technical authority for warehouse and logistics technology, defining architecture standards, governance, and future-state roadmaps. Leads WMS architecture across Manhattan Scale and SAP EWM, governs APIs, event-driven integrations, EDI, infrastructure, automation, operational technology, security, observability, disaster recovery, and business continuity. Partners with vendors and enterprise teams to deliver secure, resilient, high-volume warehouse platforms aligned with business objectives.

Provides on-site and central-environment support for imaging and file-transfer infrastructure. Manages hardware, software, maintenance, escalations, SLAs, customer onboarding, change requests, process controls, and platform enhancements. Requires expertise in Windows systems, SQL, Active Directory, Kofax imaging software, networking, hardware and software installation, and preferably PowerShell. The role is on-site in Dallas, includes evening hours, up to 15% domestic travel, and requires eligibility for a Public Trust clearance.

Leads operational readiness from tender and commercial validation through implementation, site stabilization, and handover to permanent leadership. Partners with commercial and solutions teams to validate operational models, SLAs, KPIs, costs, and feasibility. Directs contract implementations, customer engagements, SOP development, reporting, and multidisciplinary teams while ensuring safety, productivity, profitability, and risk-management targets are achieved.

Drive growth of digital solutions within strategic enterprise accounts. Own complex sales opportunities from qualification through proposal and closure, maintain pipeline forecasts and CRM hygiene, collaborate on large multi-region pursuits, engage partners, and align product innovation with customer needs.

Drive portfolio growth and lead complex enterprise sales pursuits for IT asset lifecycle management solutions. Responsibilities include identifying strategic opportunities, managing deals from qualification through closure, maintaining Salesforce pipeline forecasts, coordinating cross-functional teams and partners, engaging senior executives, and providing customer feedback to product innovation teams.

Designs and implements resilient, cloud-ready software for warehouse management platforms. Responsibilities include containerizing applications with Docker, automating GitLab CI/CD pipelines, deploying infrastructure with Terraform, Helm, Puppet, or Chef, supporting Kubernetes and cloud environments, maintaining SQL databases, improving system reliability and security, and establishing disaster recovery procedures.

Provides Level 1 SAP EWM and warehouse management system support for distribution center operations. Responsibilities include system health checks, troubleshooting, testing implementations and updates, hyper-care support, training material development, SOP creation, and shop-floor assistance. The role also serves as a technical point of contact for operational inquiries and supports end-to-end customer implementations.

Manage and expand early-career talent programs across Asia-Pacific. Responsibilities include program strategy, recruitment marketing campaigns, university partnerships, campus events, stakeholder collaboration, talent-demand planning, and compliance with employment and diversity standards.

Provides Level 3 technical support for enterprise cloud and on-premises applications. Responsibilities include complex troubleshooting, root cause analysis, incident resolution, system monitoring, alert management, and collaboration with Engineering, DevOps, Product, and Sales teams. The role also supports platform stability, scalability, client onboarding, service delivery compliance, process automation, and Incident, Problem, and Change Management.

Provides Level 2 technical support for enterprise cloud applications, leading complex diagnostics, incident resolution, root cause analysis, system monitoring, and client communication. Collaborates with Engineering, DevOps, Product, and Sales teams to improve platform stability, scalability, and client onboarding. Ensures compliance with Incident, Problem, and Change Management practices while supporting automation and continuous improvement.

Investigates and resolves billing, pricing, service, and contractual disputes; reviews documentation and processes approved credits, rebills, adjustments, or rejections. Partners with Collections, Billing, Sales, and Operations to unblock payments, prioritize high-value cases, meet SLAs, and identify recurring dispute causes. The role supports accounts receivable accuracy, reduces Days Sales Outstanding, and improves customer experience.

Leads enterprise sales growth for Asset Lifecycle Management solutions, owning pipeline development, forecasting, complex deal execution, and strategic partnerships. The role focuses on solution selling for IT asset disposition, hardware lifecycle management, data security, and sustainability. Responsibilities include managing multi-region opportunities, engaging executive stakeholders, collaborating with internal teams and partners, and aligning product roadmaps with customer needs.

Convert physical records into digital images using high-capacity scanning equipment. Responsibilities include preparing and sorting documents, scanning, indexing, quality control, maintaining tracking logs, and reassembling sensitive documents in their original sequence. The role requires attention to detail, basic computer skills, manual dexterity, English communication, and the ability to regularly lift, push, pull, and carry boxes weighing up to 40 pounds.

Prepare, sort, and scan high volumes of hard-copy records for digital transformation. Remove staples, preserve document sequence, maintain accurate tracking documentation, communicate production updates, and follow imaging center standards. The role requires sustained productivity, high-quality output, and a minimum typing speed of 50 WPM. It is a temp-to-hire position on a Monday shift from 11:00 a.m. to 7:30 p.m. in Mesa, Arizona.

Manages the primary client relationship for a hyperscale data center account, coordinates SLAs and internal teams, oversees asset processing and reconciliation, interprets MSAs and SOWs, manages vendors, prepares QBRs, handles invoicing, and submits settlement reports. Requires strong communication, organization, contractual and financial skills, business software proficiency, and flexibility to travel throughout the United States.