GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete the true-up requirements
- Understand and align customer’s business needs and goals to generate renewal quotes
- Provide renewals adminstration support to Renewals Managers, and Account Executives
- Ensure that renewals are closed on a timely basis
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
- Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
- Demonstrated progressive experience with B2B software sales
- Experience with subscription GTM approaches for customer success management and renewals
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong negotiation, presentation and closing skills
- Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- You share our values, and work in accordance with those values.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
Skills Required
- Related sales or customer experience, such as SDR, BDR, sales operations, deal desk, customer service, or customer success management
- Progressive experience with B2B software sales
- Experience with subscription go-to-market approaches for customer success management and renewals
- Effective communication and strong interpersonal and collaboration skills
- Motivated, driven, and results-oriented
- Strong negotiation, presentation, and closing skills
- Experience with technical products
- Experience with DevOps, software development lifecycle, or application development
- Alignment with and adherence to GitLab values
GitLab Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage includes nationwide Cigna medical with Kaiser options in CA/HI, plus dental, vision, an Employee Assistance Program, and monthly HSA contributions for HDHP enrollees. Company‑paid life and AD&D at 2× base salary and employer‑paid short/long‑term disability further bolster financial protection.
-
Leave & Time Off Breadth — Time away policies feature Flexible PTO with no set accruals alongside sick time, caregiving sick time, bereavement, volunteer time, and public holidays. Guidance emphasizes coordinating coverage within an all‑remote, asynchronous model.
-
Parental & Family Support — Paid parental leave offers 16 weeks for birth or adoption, with planning and return‑to‑work toolkits. Family support is reinforced by programs such as backup care and tutoring via Vivvi in select regions.
GitLab Insights
What We Do
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster, more efficiently, while strengthening security and compliance. Since the beginning, we've been firm believers in remote work, open source, DevSecOps, and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.
Why Work With Us
GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.
Gallery
.jpeg)
GitLab Teams
GitLab Offices
Remote Workspace
Employees work remotely.
All-remote means that each individual in the organization is empowered to work and live where they are most fulfilled; it makes it clear that every team member is equal. No one, not even the executive team, meets in-person on a daily basis.
