ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Operations Supervisor
ShipMonk | Pittston, Pennsylvania | Full-time | On-site
ShipMonk is hiring an Operations Supervisor to lead a team of 25-30 associates at our Pittston, PA fulfillment center. We ship thousands of orders every day for over 1,500 e-commerce brands, and the supervisors who run our floors are the reason it works. This is not a maintenance role. We are still building how we operate, and we want people who want to build with us.
Why this role is different
At large 3PLs, the process exists. Your job is to follow it. At ShipMonk, you will find a company with real scale but small enough that your ideas actually change how things work. If you see a smarter way to run a shift, cut walk time, or fix a quality problem, you can propose it, test it, and see it go live. The people who grow fast here are the ones who treat their department like it is theirs.
The growth path from this role is real. Supervisors who deliver results and develop their teams move into senior supervisor and manager roles. We promote from within whenever we can, and we have a track record of doing it.
About the role
You will own your department: the people, the processes, and the numbers. You will report to the Warehouse Manager and work alongside other supervisors to keep the building running well. This is a floor-level leadership role. Your team will know very quickly whether you are invested in them.
What your day actually looks like
No two shifts are identical, but here is what you will spend your time on:
- Starting the shift with a team huddle: setting pace, flagging priorities, making sure everyone knows what a good day looks like
- Watching your KPIs in real time and adjusting before a small problem becomes a big one: labor allocation, throughput, accuracy, safety
- Coaching associates on the floor, not just correcting after the fact, but catching things early and helping people improve
- Working across departments when something breaks a hand-off: you do not wait for someone else to sort cross-team problems
- Looking at your process data and asking why things are done this way, whether there is a better way, and then actually doing something about it
- Onboarding new associates and getting them to full productivity fast
- Keeping your area clean, safe, and compliant with equipment and sanitation standards
What you will own
- A team of 25-30 associates: their performance, development, and day-to-day experience
- Department KPIs: throughput, accuracy, productivity, and safety
- Process improvement: not just maintaining the current state, but improving it
- Inventory accuracy in your area
- Equipment maintenance and safety in your department
- Clear communication up to your manager and across to peers when there is something they need to know
What you will need
Required
- At least 2 years leading a team in a warehouse, distribution, or manufacturing environment
- Comfortable with data: not just reading reports, but asking questions and finding root causes
- Strong communicator: your team should always know where they stand and what good looks like
- Available to work weekends, holidays, or overtime when the operation needs it
- Able to work on your feet most of the shift and lift up to 50 lbs
Nice to have
- Experience with warehouse management or inventory software
- Degree in operations, supply chain, engineering, or a related field
- Military veterans are strongly encouraged to apply: NCO-level leadership experience translates directly into this role
What success looks like
In your first 30 days
You know your team by name. You understand your department's current numbers. You have identified at least one thing you want to fix.
In 90 days
Your KPIs are moving in the right direction. Your team knows what good looks like. You have made at least one process change that stuck.
In year one
Your department is the kind of place other supervisors point to as an example. You have developed at least one associate who is ready for more responsibility. And you are ready for more responsibility too.
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- At least 2 years leading a team in a warehouse, distribution, or manufacturing environment
- Comfortable analyzing data, asking questions, and identifying root causes
- Strong communication skills
- Availability to work weekends, holidays, or overtime as operational needs require
- Ability to work on feet most of the shift
- Ability to lift up to 50 pounds
- Experience with warehouse management or inventory software
- Degree in operations, supply chain, engineering, or a related field
- Military NCO-level leadership experience
What We Do
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. It's how we execute on the promise of our motto: "Stress Less, Grow More."
