Essential Functions
- Primary purpose of role is supervising title production employees working on transactions in the state of New York.
- Supervise the day-to-day operational activities of title employees who have responsibility for daily operational tasks in a Title Operations Center. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
- Delegate tasks, manage workflow and make recommendations for staffing needs. With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching. Manage disciplinary actions.
- Monitor processes and identify subordinate training needs along with those of the organization. Drive efforts for organizational flexibility through cross-training objectives.
- Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
- Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc.
- Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements.
- May act as liaison with global partners through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training.
- Provide regular status updates and reports to Manager.
Knowledge and Skills/Technology Used
- Familiar with company policies, contract coverage, and compliance concerns
- Proficient in Microsoft Office applications with emphasis on Microsoft Excel
- Solid technical knowledge of systems and appliances
- Ability to interpret contracts
- Ability to deliver information in an articulate and assertive manner both orally and written
- Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
- Emerging leadership skills
- Ability to implement and enforce processes to ensure compliance and quality.
- Ability to establish and maintain effective working relationships at the departmental level
- Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
- Provides others with reliable information and uses good listening and communication skills
Typical Education
- Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
Pay Range: $64,300.00 - $85,700.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 3-5 years of directly related experience
- 2+ years of demonstrated experience in a lead or supervisory role
- Proficiency in Microsoft Office applications, especially Microsoft Excel
- Familiarity with company policies, contract coverage, and compliance concerns
- Ability to interpret contracts
- Solid technical knowledge of systems and appliances
- Ability to communicate information clearly and assertively, orally and in writing
- Experience executing daily operational responsibilities and participating in, developing, and completing projects
- Ability to implement and enforce processes supporting compliance and quality
- Ability to establish and maintain effective departmental working relationships
- Emerging leadership skills
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
