Jobs at ShipMonk

Lead and build ShipMonk's Operations Continuous Improvement function, managing CI managers and high-impact projects across fulfillment centers. Drive performance improvements using Lean/Six Sigma, set KPIs, manage merchant launches and new service offerings, develop tooling and dashboards, collaborate with analytics and operations leaders, and provide on-site support and leadership development across the network.

As an Operations Manager, you will oversee quality and training programs, drive process improvements, analyze data, and enhance operational metrics. You'll mentor teams, collaborate with stakeholders, and ensure compliance across the network.

Lead a new 5–7 person Data & AI team: hire and onboard senior data scientists/engineers and an AI Consultant, define roadmap and OKRs, set AI strategy, deliver production models and data products with measurable ROI, establish engineering standards and observability, and partner cross-functionally with Product, Operations, CX, and Finance.

Design and implement AI projects, balance technical complexity with business impact, and collaborate with stakeholders to deliver value using AI and data.

Lead and scale fulfillment center operations, manage P&L and KPIs, maintain facility and equipment, ensure safety and compliance, hire and develop supervisors and hourly staff, and drive productivity and process improvements across warehouse functions.

The Account Executive will engage with customers, understand their needs, and present ShipMonk's products to accelerate account growth and retention.

Lead and develop a 25–30 person warehouse team, manage inventory and KPIs, train associates, maintain safety and sanitation, optimize workflows, and report on stock and performance to management.

Lead and develop a team of supervisors and hourly associates in a fulfillment center, ensuring safety, quality, productivity, and SLA targets. Drive continuous improvement, create productivity plans, analyze performance data, and collaborate across shifts and centers to balance labor and share best practices.

Lead site-level continuous improvement for fulfillment centers: build CI roadmaps, run projects using Lean/Six Sigma, track KPIs (cost, throughput, quality), deliver sustainable change, train teams, partner with Process Excellence and Analytics, and drive measurable operational impact across sites.

Lead and build ShipMonk's Operations Continuous Improvement function: hire and run a CI team, prioritize and deliver projects across fulfillment sites, apply Lean/Six Sigma problem-solving, track KPI-driven cost, quality, and speed improvements, drive change management and CI training, and partner with Process Excellence and Analytics to embed standards and measure impact.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Lead operations analytics for fulfillment: build and own KPIs and dashboards, detect inefficiencies, deliver actionable recommendations, and develop forecasts and capacity models to guide operational decisions.

Coordinate and deliver new-hire orientation and site training programs, support PIT certification, manage Asana training tickets, develop and track training effectiveness, and collaborate with Operations and HR to standardize procedures and improve safety, quality, productivity, and retention.

Source and qualify outbound ecommerce accounts via phone, email, and social. Conduct discovery calls, maintain Salesforce CRM, set qualified meetings for AEs, hit daily outreach metrics, stay current on ecommerce/logistics, and collaborate with sales team to drive new business.

Source and qualify outbound ecommerce accounts using social outreach, email, and phone. Conduct discovery calls, maintain Salesforce CRM, set qualified meetings for AEs, and hit daily activity targets using Outreach while staying current on ecommerce logistics trends.

Supervise a 25–30 person warehouse team, drive productivity, process and quality through KPIs, manage inventory records, train staff, maintain equipment and sanitation, report issues to management, and continuously improve workflows.

Lead and develop a team of 25–30 associates to manage warehouse productivity, process, and quality. Oversee inventory records, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and communicate with management to improve operations.

Lead and develop a team of 25–30 warehouse associates, manage inventory and workflow using software, monitor KPIs for productivity and quality, report stock and performance issues, train staff, maintain equipment and sanitation, and continuously improve warehouse processes.

Lead and develop a team of 25-30 associates to manage warehouse productivity, process, and quality. Oversee inventory flow using software, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and collaborate with management to improve operations.

Build ShipMonk's AI domain: consult with stakeholders to identify real problems, design and implement AI/ML projects from prototype to production, make AI tools accessible to non-technical teams, and balance technical complexity with business impact.