Jobs at ShipMonk

Leads and develops a team of Fulfillment Consultants, owning pipeline health, revenue performance, forecasting, CRM discipline, onboarding, coaching, and sales enablement. Builds sales talent, manages quotas, supports senior leadership with data-driven updates, and collaborates cross-functionally with Marketing, Operations, Client Success, and Finance. Develops strategic partnerships and business development opportunities to expand pipeline and revenue.

Identify AI opportunities across business teams, scope and prototype solutions, build supporting data pipelines and models, and deploy production AI agents, RAG assistants, and automations. Integrate solutions with Slack, CRM, ticketing, n8n, and MCP; monitor performance through evaluations; and lead AI workshops, office hours, and enablement initiatives. The role requires hands-on ownership from ideation through adoption and impact measurement.

Build and maintain data pipelines and models, then develop AI assistants, applications, and automations for business teams. Experiment with AI coding tools, deploy solutions to production, and help colleagues adopt AI. Collaborate with senior data and AI engineers while learning to scope business problems, shape real data, and present results.

Design and implement Java-based REST services and data integrations as existing PHP systems evolve into right-sized services. Develop reliable, scalable applications for high-volume fulfillment operations using Spring, Kubernetes, PostgreSQL, RabbitMQ, and AWS. Collaborate with backend, warehouse, frontend, data, QA, DevOps, and product teams. Maintain high engineering standards through testing, code reviews, static analysis, SQL optimization, observability, concurrency management, and highly available deployments.

Leads on-site IT support across corporate and warehouse environments, managing escalations, staff scheduling, ticket SLAs, asset lifecycles, MDM, identity access, physical security systems, vendors, and multi-site technical projects. Troubleshoots hardware, networks, scanners, printers, and warehouse IT/OT systems while driving documentation, automation, compliance, onboarding/offboarding, process improvements, and team development.

Conduct high-volume recruiting for warehouse and fulfillment roles, including sourcing, screening, interviewing, offer management, candidate follow-up, ATS record maintenance, and start-date coordination. Build candidate pipelines, meet weekly hiring targets, support multiple shifts, and partner with Operations, HR, hiring managers, and candidates. The recruiter will work onsite in Louisville and support hiring events, orientations, and peak-volume staffing needs.

Leads fulfillment center operations, managing supervisors and large hourly teams while ensuring safety, quality, productivity, inventory accuracy, and profitability. Develops labor plans, monitors KPIs, coordinates warehouse activities, and maintains equipment and facility standards. Applies industrial engineering, Lean, statistical, and process optimization methods to improve workflows, layouts, labor utilization, and material flow. Oversees quality control, production scheduling, delivery coordination, discrepancy resolution, employee development, hiring, and performance management.

Design, implement, and own high-concurrency backend systems for ShipMonk’s inbound logistics domain. Build and maintain PHP services and REST-like APIs integrating with web applications, autonomous robots, iOS warehouse devices, and conveyors. Optimize terabyte-scale MySQL databases, ensure high availability, failover, and autoscaling, participate in rigorous code reviews, and deliver reliable systems capable of handling peak-season demand.

Leads and develops approximately 25–30 warehouse associates while maintaining safety, quality, productivity, attendance, inventory accuracy, and equipment standards. Monitors operational KPIs, adjusts labor and workflows, analyzes data to identify root causes, and drives continuous improvement. The supervisor conducts shift huddles, trains employees, identifies future leaders, and partners with HR, Safety, Quality, Engineering, and Operations to solve problems in a fast-paced fulfillment environment.

Leads a fulfillment-center shift and supervises approximately 25–30 warehouse associates. Responsibilities include coaching, setting priorities, monitoring productivity and safety KPIs, allocating labor, analyzing operational data, solving root-cause issues, training employees, maintaining compliance, and improving processes. The role requires substantial floor presence and flexibility for varied shifts, weekends, holidays, and overtime.

Leads a team of 25–30 warehouse associates in a high-volume fulfillment operation. Responsibilities include shift coordination, labor allocation, productivity and KPI monitoring, coaching, onboarding, safety and quality compliance, root-cause analysis, process improvement, and cross-functional collaboration. The role is designed for early-career candidates seeking hands-on leadership experience in logistics, supply chain, and fulfillment operations.

Leads approximately 25–30 fulfillment associates, manages shift priorities, productivity, throughput, quality, attendance, safety, and labor allocation. Uses operational data to identify root causes, coaches team members, supports onboarding, partners cross-functionally, and improves warehouse processes. This on-site role offers early-career leadership experience in high-volume fulfillment operations.

Leads approximately 25–30 fulfillment associates, manages shift priorities, monitors productivity, throughput, quality, safety, attendance, and operational KPIs, allocates labor, coaches employees, supports onboarding, analyzes performance data, solves root causes, and drives process improvements in an on-site warehouse operation.

Lead a customer support team while owning service metrics such as resolved cases, CSAT, first response time, and cost per unit. Coach and develop individual contributors, manage escalations, improve support processes, and collaborate with onboarding, merchant success, and operations teams. Use dashboards, reporting, feedback loops, documentation, and performance planning to improve client experience and operational efficiency.

Lead complex enterprise merchant onboarding projects from contract through go-live. Coordinate Tech, Launch, Product, Ops, Merchant Success, and CX teams; manage requirements, timelines, milestones, risks, meetings, and action items. Guide merchants through implementation expectations, orchestrate go-live handoff, stabilize post-launch support, and improve onboarding processes and playbooks.

Leads fulfillment-center operations, supervising 3–7 supervisors and 50–200+ associates. Responsibilities include maintaining safety and compliance, coaching teams, implementing quality and continuous-improvement initiatives, balancing labor, reviewing performance data, and achieving productivity and SLA goals across inbound, outbound, inventory, or related functions.

Own Trellis’s sales go-to-market strategy from the ground up as its first senior sales leader. Personally acquire early customers, define ideal customer profiles and buyer personas, develop sales processes and messaging, establish CRM hygiene and forecasting, identify partnerships, and translate customer feedback into product and positioning decisions. The role is a hands-on player-coach position responsible for building a repeatable sales motion and preparing the business for future scale.

Owns ShipMonk’s revenue technology stack, including Salesforce administration, configuration, integrations, data governance, reporting, and analytics. Develops the systems strategy and roadmap, drives process improvements, supports cross-functional revenue teams, and delivers technology solutions aligned with business goals. Provides user training and support while maintaining Salesforce workflows, objects, dashboards, and other configurations. The role requires strong Salesforce expertise, analytical ability, project execution skills, and business understanding across sales and marketing processes.

Senior individual-contributor who owns GTM strategy, messaging, competitive intelligence, and sales enablement. Leads cross-functional launch execution, drives product adoption, produces go-to-market collateral and playbooks, and tracks product marketing metrics tied to pipeline and revenue.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.