Jobs at ShipMonk

Lead a customer support team while owning service metrics such as resolved cases, CSAT, first response time, and cost per unit. Coach and develop individual contributors, manage escalations, improve support processes, and collaborate with onboarding, merchant success, and operations teams. Use dashboards, reporting, feedback loops, documentation, and performance planning to improve client experience and operational efficiency.

Lead a customer support team responsible for service metrics including CSAT, case resolution, first response time, and cost per unit. Coach and develop individual contributors, manage escalations, conduct performance reviews, and improve support processes. Partner with onboarding, merchant success, and operations teams to improve the client journey. Build scalable playbooks, documentation, training programs, and feedback loops that increase service quality and operational efficiency.

Lead complex enterprise merchant onboarding projects from contract through go-live. Coordinate Tech, Launch, Product, Ops, Merchant Success, and CX teams; manage requirements, timelines, milestones, risks, meetings, and action items. Guide merchants through implementation expectations, orchestrate go-live handoff, stabilize post-launch support, and improve onboarding processes and playbooks.

Leads 25–30 fulfillment-center associates, manages shift execution and department KPIs, coaches performance, improves processes, coordinates across departments, onboards employees, maintains inventory accuracy, and ensures equipment, sanitation, and safety compliance. The supervisor works on-site, monitors throughput and accuracy in real time, identifies root causes, and implements operational improvements while supporting weekend, holiday, and overtime needs.

Supervise and develop 25–30 warehouse associates while maintaining policy compliance, inventory flow, productivity, quality, sanitation, and equipment safety. Monitor warehouse KPIs, report stock and performance issues, improve processes, optimize workflows, train new associates, and collaborate with warehouse management on operational decisions. The role requires flexibility for weekends, holidays, overtime, and extended periods of standing, including lifting up to 50 pounds.

Leads fulfillment-center operations, supervising 3–7 supervisors and 50–200+ associates. Responsibilities include maintaining safety and compliance, coaching teams, implementing quality and continuous-improvement initiatives, balancing labor, reviewing performance data, and achieving productivity and SLA goals across inbound, outbound, inventory, or related functions.

Own Trellis’s sales go-to-market strategy from the ground up as its first senior sales leader. Personally acquire early customers, define ideal customer profiles and buyer personas, develop sales processes and messaging, establish CRM hygiene and forecasting, identify partnerships, and translate customer feedback into product and positioning decisions. The role is a hands-on player-coach position responsible for building a repeatable sales motion and preparing the business for future scale.

Owns ShipMonk’s revenue technology stack, including Salesforce administration, configuration, integrations, data governance, reporting, and analytics. Develops the systems strategy and roadmap, drives process improvements, supports cross-functional revenue teams, and delivers technology solutions aligned with business goals. Provides user training and support while maintaining Salesforce workflows, objects, dashboards, and other configurations. The role requires strong Salesforce expertise, analytical ability, project execution skills, and business understanding across sales and marketing processes.

Coordinate facility training plans, new-hire orientations, training events, ambassador certification, onboarding, and powered industrial equipment training. Develop and monitor training effectiveness, standardize procedures, manage Asana requests, support continuous improvement and engagement initiatives, and collaborate with Operations and HR to address performance gaps and improve safety, quality, productivity, and retention.

Lead ShipMonk’s global talent acquisition function across high-volume warehouse hiring, corporate and technology recruiting, and senior searches. Build scalable, data-driven recruiting systems, define hiring metrics, coach recruiters, train hiring managers, shape the talent brand, and introduce AI-enabled recruiting tools. Initially serve as a hands-on player-coach before transitioning to broader team leadership. Travel 25–30% across fulfillment sites and corporate offices.

Senior individual-contributor who owns GTM strategy, messaging, competitive intelligence, and sales enablement. Leads cross-functional launch execution, drives product adoption, produces go-to-market collateral and playbooks, and tracks product marketing metrics tied to pipeline and revenue.

Monitor and maintain multi-site WAN/LAN infrastructure, troubleshoot switches/routers/firewalls, respond to alerts and escalate complex issues, update network documentation, and assist end users with connectivity problems.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Coordinate and deliver new-hire orientation and site training programs, support PIT certification, manage Asana training tickets, develop and track training effectiveness, and collaborate with Operations and HR to standardize procedures and improve safety, quality, productivity, and retention.

Lead and develop a team of 25–30 associates to manage warehouse productivity, process, and quality. Oversee inventory records, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and communicate with management to improve operations.

Lead and develop a team of 25-30 associates to manage warehouse productivity, process, and quality. Oversee inventory flow using software, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and collaborate with management to improve operations.

Lead and grow ShipMonk's Product Development engineering teams in the Czech Republic. Own delivery, quality, hiring, budgeting, OKRs, and roadmap translation into merchant-impacting outcomes. Build and develop managers, enforce engineering standards, drive monolith decomposition and AI-assisted development, and own incident response and production reliability. Partner cross-functionally with Product, Operations, and Finance.

Build ShipMonk's AI domain: consult with stakeholders to identify real problems, design and implement AI/ML projects from prototype to production, make AI tools accessible to non-technical teams, and balance technical complexity with business impact.

Build and operate a scalable data platform enabling domain teams to self-serve. Implement Data Reliability Engineering (SLOs, data quality), optimize Snowflake costs, migrate legacy flows, and automate infrastructure with Terraform and AWS Fargate. Partner with warehouse, finance, and business teams to ensure production-grade, secure, and cost-efficient data systems.

Lead and develop a 25–30 person warehouse team, manage inventory and KPIs, optimize processes and workflows, train staff, report performance and maintain facility safety and sanitation.