Jobs at ShipMonk

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Coordinate and deliver new-hire orientation and site training programs, support PIT certification, manage Asana training tickets, develop and track training effectiveness, and collaborate with Operations and HR to standardize procedures and improve safety, quality, productivity, and retention.

Supervise a 25–30 person warehouse team, drive productivity, process and quality through KPIs, manage inventory records, train staff, maintain equipment and sanitation, report issues to management, and continuously improve workflows.

Lead and develop a team of 25–30 associates to manage warehouse productivity, process, and quality. Oversee inventory records, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and communicate with management to improve operations.

Lead and develop a team of 25–30 warehouse associates, manage inventory and workflow using software, monitor KPIs for productivity and quality, report stock and performance issues, train staff, maintain equipment and sanitation, and continuously improve warehouse processes.

Lead and develop a team of 25-30 associates to manage warehouse productivity, process, and quality. Oversee inventory flow using software, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and collaborate with management to improve operations.

Lead and develop a 25–30 person warehouse team, manage inventory flow and KPIs, enforce policies and safety, train associates, improve processes, report performance, and maintain facility sanitation and equipment.

Lead and grow ShipMonk's Product Development engineering teams in the Czech Republic. Own delivery, quality, hiring, budgeting, OKRs, and roadmap translation into merchant-impacting outcomes. Build and develop managers, enforce engineering standards, drive monolith decomposition and AI-assisted development, and own incident response and production reliability. Partner cross-functionally with Product, Operations, and Finance.

Build ShipMonk's AI domain: consult with stakeholders to identify real problems, design and implement AI/ML projects from prototype to production, make AI tools accessible to non-technical teams, and balance technical complexity with business impact.

Build and operate a scalable data platform enabling domain teams to self-serve. Implement Data Reliability Engineering (SLOs, data quality), optimize Snowflake costs, migrate legacy flows, and automate infrastructure with Terraform and AWS Fargate. Partner with warehouse, finance, and business teams to ensure production-grade, secure, and cost-efficient data systems.

Lead and develop a 25–30 person warehouse team, manage inventory and KPIs, optimize processes and workflows, train staff, report performance and maintain facility safety and sanitation.

Oversee the client experience operations by managing CX Managers, driving key service metrics, and developing innovative support solutions to enhance merchant interactions.

The Operations Manager at ShipMonk leads and develops teams in fulfillment centers, focusing on safety, productivity, and continuous improvement, while mentoring team members and ensuring operational goals are met.

Lead global IT strategy and operations for a multi-site fulfillment network: define organizational model, enterprise network and security architecture, IT service delivery and asset management, vendor governance, budget and reporting, and peak-season readiness. Transform IT from reactive support to proactive, engineering-forward infrastructure enabling high availability, cybersecurity, and scalable site rollouts.

Lead site-level continuous improvement by building CI roadmaps, running projects, applying Lean/Six Sigma, tracking KPIs (cost, throughput, quality), training staff, driving change management, and partnering with Process Excellence and Analytics to scale improvements across fulfillment centers.

Lead site-level continuous improvement for fulfillment centers: build CI roadmaps, run projects using Lean/Six Sigma, track KPIs (cost, throughput, quality), deliver sustainable change, train teams, partner with Process Excellence and Analytics, and drive measurable operational impact across sites.

Manage and configure Salesforce and related revenue systems to support Sales, Marketing, CX, and Merchant Success. Build automation, maintain data integrity, troubleshoot integrations, produce reporting and dashboards, document processes, and train revenue teams to improve operational workflows and forecasting.

Join ShipMonk's Product Development Team to develop, optimize, and maintain backend applications using PHP, Symfony, and various technologies in a collaborative environment.

Lead and execute ShipMonk’s full-funnel performance marketing across paid media, SEO, CRO, and retention. Build acquisition programs, run experiments, manage budget and attribution, track analytics, and partner cross-functionally to drive growth and LTV.

Lead and scale fulfillment center operations, ensuring warehouse safety, KPI performance, inventory accuracy, equipment maintenance, and P&L management. Hire, train, and manage supervisors and hourly teams, oversee sanitation and compliance, and partner cross-functionally to optimize layout, workflows, and productivity.