Jobs at ShipMonk

Leads on-site IT support across corporate and warehouse environments, managing escalations, staff scheduling, ticket SLAs, asset lifecycles, MDM, identity access, physical security systems, vendors, and multi-site technical projects. Troubleshoots hardware, networks, scanners, printers, and warehouse IT/OT systems while driving documentation, automation, compliance, onboarding/offboarding, process improvements, and team development.

Conduct high-volume recruiting for warehouse and fulfillment roles, including sourcing, screening, interviewing, offer management, candidate follow-up, ATS record maintenance, and start-date coordination. Build candidate pipelines, meet weekly hiring targets, support multiple shifts, and partner with Operations, HR, hiring managers, and candidates. The recruiter will work onsite in Louisville and support hiring events, orientations, and peak-volume staffing needs.

Leads network-wide learning and development for fulfillment operations. Owns hourly employee ramp, training content, certifications, trainer capability, supervisor and operations leadership development, and retraining for process changes. Uses performance data to improve time-to-rate, productivity, quality, and early-tenure retention. Builds and leads learning professionals, partners with operations and HR, standardizes training across fulfillment centers, and reports capability and operational outcomes to senior leadership.

Supports human resources operations in a warehouse environment by preparing orientation materials, conducting warehouse tours, issuing badges, maintaining employee records, tracking attendance, managing rosters, uploading performance documentation, assisting with engagement activities, sending HR notifications, and directing incoming mail.

Leads fulfillment center operations, managing supervisors and large hourly teams while ensuring safety, quality, productivity, inventory accuracy, and profitability. Develops labor plans, monitors KPIs, coordinates warehouse activities, and maintains equipment and facility standards. Applies industrial engineering, Lean, statistical, and process optimization methods to improve workflows, layouts, labor utilization, and material flow. Oversees quality control, production scheduling, delivery coordination, discrepancy resolution, employee development, hiring, and performance management.

Design, implement, and own high-concurrency backend systems for ShipMonk’s inbound logistics domain. Build and maintain PHP services and REST-like APIs integrating with web applications, autonomous robots, iOS warehouse devices, and conveyors. Optimize terabyte-scale MySQL databases, ensure high availability, failover, and autoscaling, participate in rigorous code reviews, and deliver reliable systems capable of handling peak-season demand.

Leads, coaches, and develops a team of approximately 25–30 warehouse associates. Oversees safety, quality, productivity, attendance, inventory accuracy, equipment standards, and shift communication. Monitors KPIs, interprets operational data, adjusts labor and workflows, resolves root causes, and drives continuous improvement. The role collaborates with HR, Safety, Quality, Engineering, and Operations in a fast-paced, on-site fulfillment environment.

Leads and develops approximately 25–30 warehouse associates while maintaining safety, quality, productivity, attendance, inventory accuracy, and equipment standards. Monitors operational KPIs, adjusts labor and workflows, analyzes data to identify root causes, and drives continuous improvement. The supervisor conducts shift huddles, trains employees, identifies future leaders, and partners with HR, Safety, Quality, Engineering, and Operations to solve problems in a fast-paced fulfillment environment.

Supervise and develop approximately 25–30 warehouse associates while maintaining safety, quality, productivity, attendance, inventory accuracy, and equipment standards. Lead shift huddles, monitor KPIs, adjust labor and workflows, interpret operational data, resolve root causes, and drive continuous improvement. Partner with HR, Safety, Quality, Engineering, and Operations to improve fulfillment execution and identify future frontline leaders.

Leads a fulfillment-center shift and supervises approximately 25–30 warehouse associates. Responsibilities include coaching, setting priorities, monitoring productivity and safety KPIs, allocating labor, analyzing operational data, solving root-cause issues, training employees, maintaining compliance, and improving processes. The role requires substantial floor presence and flexibility for varied shifts, weekends, holidays, and overtime.

Leads a team of 25–30 warehouse associates in a high-volume fulfillment operation. Responsibilities include shift coordination, labor allocation, productivity and KPI monitoring, coaching, onboarding, safety and quality compliance, root-cause analysis, process improvement, and cross-functional collaboration. The role is designed for early-career candidates seeking hands-on leadership experience in logistics, supply chain, and fulfillment operations.

Leads approximately 25–30 fulfillment associates, manages shift priorities, productivity, throughput, quality, attendance, safety, and labor allocation. Uses operational data to identify root causes, coaches team members, supports onboarding, partners cross-functionally, and improves warehouse processes. This on-site role offers early-career leadership experience in high-volume fulfillment operations.

Leads approximately 25–30 fulfillment associates, manages shift priorities, monitors productivity, throughput, quality, safety, attendance, and operational KPIs, allocates labor, coaches employees, supports onboarding, analyzes performance data, solves root causes, and drives process improvements in an on-site warehouse operation.

Leads and develops a team of approximately 25–30 warehouse associates while managing safety, quality, productivity, attendance, inventory accuracy, and operational KPIs. The supervisor conducts shift huddles, adjusts labor and workflows, uses data to identify root causes, maintains equipment and sanitation standards, and drives continuous improvement. This on-site role requires flexible scheduling and collaboration with HR, Safety, Quality, Engineering, and Operations teams.

Lead a customer support team while owning service metrics such as resolved cases, CSAT, first response time, and cost per unit. Coach and develop individual contributors, manage escalations, improve support processes, and collaborate with onboarding, merchant success, and operations teams. Use dashboards, reporting, feedback loops, documentation, and performance planning to improve client experience and operational efficiency.

Lead a customer support team responsible for service metrics including CSAT, case resolution, first response time, and cost per unit. Coach and develop individual contributors, manage escalations, conduct performance reviews, and improve support processes. Partner with onboarding, merchant success, and operations teams to improve the client journey. Build scalable playbooks, documentation, training programs, and feedback loops that increase service quality and operational efficiency.

Lead complex enterprise merchant onboarding projects from contract through go-live. Coordinate Tech, Launch, Product, Ops, Merchant Success, and CX teams; manage requirements, timelines, milestones, risks, meetings, and action items. Guide merchants through implementation expectations, orchestrate go-live handoff, stabilize post-launch support, and improve onboarding processes and playbooks.

Leads fulfillment-center operations, supervising 3–7 supervisors and 50–200+ associates. Responsibilities include maintaining safety and compliance, coaching teams, implementing quality and continuous-improvement initiatives, balancing labor, reviewing performance data, and achieving productivity and SLA goals across inbound, outbound, inventory, or related functions.

Own Trellis’s sales go-to-market strategy from the ground up as its first senior sales leader. Personally acquire early customers, define ideal customer profiles and buyer personas, develop sales processes and messaging, establish CRM hygiene and forecasting, identify partnerships, and translate customer feedback into product and positioning decisions. The role is a hands-on player-coach position responsible for building a repeatable sales motion and preparing the business for future scale.

Owns ShipMonk’s revenue technology stack, including Salesforce administration, configuration, integrations, data governance, reporting, and analytics. Develops the systems strategy and roadmap, drives process improvements, supports cross-functional revenue teams, and delivers technology solutions aligned with business goals. Provides user training and support while maintaining Salesforce workflows, objects, dashboards, and other configurations. The role requires strong Salesforce expertise, analytical ability, project execution skills, and business understanding across sales and marketing processes.