Jobs at ShipMonk

Join ShipMonk's Product Development Team to develop, optimize, and maintain backend applications using PHP, Symfony, and various technologies in a collaborative environment.

Lead a Louisville-based support team to meet CX metrics (CSAT, cases resolved, FRT, cost per unit). Coach, hire, and develop agents; run stand-ups and reviews; escalate complex client issues; drive process improvements and cross-functional collaboration to scale support.

As an Operations Manager, you will oversee quality and training programs, drive process improvements, analyze data, and enhance operational metrics. You'll mentor teams, collaborate with stakeholders, and ensure compliance across the network.

Lead a new 5–7 person Data & AI team: hire and onboard senior data scientists/engineers and an AI Consultant, define roadmap and OKRs, set AI strategy, deliver production models and data products with measurable ROI, establish engineering standards and observability, and partner cross-functionally with Product, Operations, CX, and Finance.

Design and implement AI projects, balance technical complexity with business impact, and collaborate with stakeholders to deliver value using AI and data.

Lead and develop a 25–30 person warehouse team, manage inventory and KPIs, train associates, maintain safety and sanitation, optimize workflows, and report on stock and performance to management.

The Account Executive will engage with customers, understand their needs, and present ShipMonk's products to accelerate account growth and retention.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Supervise a 25–30 person warehouse team, drive productivity, process and quality through KPIs, manage inventory records, train staff, maintain equipment and sanitation, report issues to management, and continuously improve workflows.

Lead and develop a team of 25–30 associates to manage warehouse productivity, process, and quality. Oversee inventory records, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and communicate with management to improve operations.

Lead and develop a team of 25–30 warehouse associates, manage inventory and workflow using software, monitor KPIs for productivity and quality, report stock and performance issues, train staff, maintain equipment and sanitation, and continuously improve warehouse processes.

Lead and develop a team of 25-30 associates to manage warehouse productivity, process, and quality. Oversee inventory flow using software, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and collaborate with management to improve operations.

This role involves managing merchant launches, analyzing operational metrics, training teams, and providing on-site support while ensuring process excellence in fulfillment operations.

The Senior Manager, Launch & Solutions leads high-impact projects in e-commerce fulfillment, ensuring successful merchant launches, operational excellence, and team development.

Lead a high-performing team to deliver exceptional client support metrics, develop team skills, and improve client experiences in a fast-paced environment.

The VP of IT will lead ShipMonk's IT strategy and operations, enhancing infrastructure and cybersecurity while managing vendor relations and budgets.

The Operations Manager at ShipMonk leads and develops teams in fulfillment centers, focusing on safety, productivity, and continuous improvement, while mentoring team members and ensuring operational goals are met.

Oversee the client experience operations by managing CX Managers, driving key service metrics, and developing innovative support solutions to enhance merchant interactions.

The Enterprise Account Executive drives new business opportunities and converts them into long-term clients through consultative selling, relationship building, and pipeline development, focusing on eCommerce and 3PL fulfillment.