Jobs at ShipMonk

Lead and scale fulfillment center operations, manage P&L and KPIs, maintain facility and equipment, ensure safety and compliance, hire and develop supervisors and hourly staff, and drive productivity and process improvements across warehouse functions.

Lead and scale fulfillment center operations, ensuring warehouse safety, sanitation, equipment maintenance, inventory accuracy, KPI attainment, and P&L management. Hire, train, and manage supervisory and hourly staff, drive productivity initiatives, coordinate cross-functional activities, and implement operational procedures and layout/process improvements to meet cost and service targets.

Lead and develop a 25–30 person warehouse team, manage inventory and KPIs, train associates, maintain safety and sanitation, optimize workflows, and report on stock and performance to management.

Lead and develop a team of supervisors and hourly associates in a fulfillment center, ensuring safety, quality, productivity, and SLA targets. Drive continuous improvement, create productivity plans, analyze performance data, and collaborate across shifts and centers to balance labor and share best practices.

Lead and build ShipMonk's Operations Continuous Improvement function: hire and run a CI team, prioritize and deliver projects across fulfillment sites, apply Lean/Six Sigma problem-solving, track KPI-driven cost, quality, and speed improvements, drive change management and CI training, and partner with Process Excellence and Analytics to embed standards and measure impact.

Lead site-level continuous improvement for fulfillment centers: build CI roadmaps, run projects using Lean/Six Sigma, track KPIs (cost, throughput, quality), deliver sustainable change, train teams, partner with Process Excellence and Analytics, and drive measurable operational impact across sites.

Senior individual-contributor who owns GTM strategy, messaging, competitive intelligence, and sales enablement. Leads cross-functional launch execution, drives product adoption, produces go-to-market collateral and playbooks, and tracks product marketing metrics tied to pipeline and revenue.

As a Training Coordinator, you will facilitate training programs, coordinate onboarding, improve operational procedures, and support the continuous improvement of various initiatives.

Coordinate and deliver new-hire orientation and site training programs, support PIT certification, manage Asana training tickets, develop and track training effectiveness, and collaborate with Operations and HR to standardize procedures and improve safety, quality, productivity, and retention.

Supervise a 25–30 person warehouse team, drive productivity, process and quality through KPIs, manage inventory records, train staff, maintain equipment and sanitation, report issues to management, and continuously improve workflows.

Lead and develop a team of 25–30 associates to manage warehouse productivity, process, and quality. Oversee inventory records, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and communicate with management to improve operations.

Lead and develop a team of 25–30 warehouse associates, manage inventory and workflow using software, monitor KPIs for productivity and quality, report stock and performance issues, train staff, maintain equipment and sanitation, and continuously improve warehouse processes.

Lead and develop a team of 25-30 associates to manage warehouse productivity, process, and quality. Oversee inventory flow using software, report KPIs and stock issues, train staff, maintain equipment and sanitation, optimize workflows, and collaborate with management to improve operations.

Lead and grow ShipMonk's Product Development engineering teams in the Czech Republic. Own delivery, quality, hiring, budgeting, OKRs, and roadmap translation into merchant-impacting outcomes. Build and develop managers, enforce engineering standards, drive monolith decomposition and AI-assisted development, and own incident response and production reliability. Partner cross-functionally with Product, Operations, and Finance.

Build ShipMonk's AI domain: consult with stakeholders to identify real problems, design and implement AI/ML projects from prototype to production, make AI tools accessible to non-technical teams, and balance technical complexity with business impact.

Build and operate a scalable data platform enabling domain teams to self-serve. Implement Data Reliability Engineering (SLOs, data quality), optimize Snowflake costs, migrate legacy flows, and automate infrastructure with Terraform and AWS Fargate. Partner with warehouse, finance, and business teams to ensure production-grade, secure, and cost-efficient data systems.

Lead a high-performing team to deliver exceptional client support metrics, develop team skills, and improve client experiences in a fast-paced environment.

Lead global IT strategy and operations for a multi-site fulfillment network: define organizational model, enterprise network and security architecture, IT service delivery and asset management, vendor governance, budget and reporting, and peak-season readiness. Transform IT from reactive support to proactive, engineering-forward infrastructure enabling high availability, cybersecurity, and scalable site rollouts.

Oversee the client experience operations by managing CX Managers, driving key service metrics, and developing innovative support solutions to enhance merchant interactions.

The Operations Manager at ShipMonk leads and develops teams in fulfillment centers, focusing on safety, productivity, and continuous improvement, while mentoring team members and ensuring operational goals are met.