The Role
Supervises a transportation services team, schedules daily transportation activities, coordinates logistics, answers routine operational and customer-service questions, and ensures compliance with company policies, safety standards, and applicable regulations. The role requires staff supervision, clear communication, organization, multitasking, and delivering consistent service in a fast-paced tourism environment.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Each summer, guests arrive in Alaska in search of awe-inspiring moments and memories that last a lifetime. As a key leader in our operations, you ensure their experience is seamless from start to finish. From coordinating daily logistics to fostering a culture of safety and service excellence, you’re the steady hand behind every smooth transition and every unforgettable interaction.
Each summer, guests arrive in Alaska in search of awe-inspiring moments and memories that last a lifetime. As a key leader in our operations, you ensure their experience is seamless from start to finish. From coordinating daily logistics to fostering a culture of safety and service excellence, you’re the steady hand behind every smooth transition and every unforgettable interaction.
RESPONSIBILITIES
- Supervises a transportation services team and the transportation services activities.
- Responsible for scheduling transportation services activities and operations.
- Routinely applies knowledge of our operations, Company product and customer services to assist the team with routine questions.
- Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.
REQUIREMENTS
- Current, valid driver's license, with three (3) years clean driving record. Motor Vehicle Report (MVR) will be requested.
- Must meet Company's clean driver eligibility requirements.
- Current, valid Commercial Driver's License (CDL), Class B with an air brake endorsement is required. (May be obtained through Company training course.)
- Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen.
- You will also be entered into our random drug testing program.
- Minimum age of 21 is required for your CDL.
- Must pass a pre-employment background check.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Must be eligible to work in the United States. Holland America-Princess is unable to
KNOWLEDGE, SKILLS, & ABILITIES
- Proficiency in the use of computer business applications.
- Ability to prioritize work, meet deadlines, maintain an attention to detail, multitask, provide excellent customer service while working in a team or group environment.
- Ability to communicate clearly, verbally and written, with customers, employees, and management.
- Ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals. - Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Current, valid driver's license
- Three-year clean driving record; Motor Vehicle Report will be requested
- Meet company clean driver eligibility requirements
- Current, valid Commercial Driver's License, Class B, with air brake endorsement
- CDL Class B with air brake endorsement may be obtained through company training
- Certification as physically qualified through a Department of Transportation physical and drug screen
- Participation in the company's random drug testing program
- Minimum age of 21 for CDL eligibility
- Pass a pre-employment background check
- Eligibility to work in the United States
- Proficiency in computer business applications
- Ability to prioritize work, meet deadlines, multitask, and maintain attention to detail
- Excellent customer service and teamwork skills
- Clear verbal and written communication skills
- Ability to organize work and supervise and manage staff
- Ability to work independently with minimal supervision
- Ability to comply with company policies, procedures, health, and safety standards
- Ability to stand, walk, and work on feet for at least eight hours per day
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
