Operations Specialist

Operations Specialist
Chennai, India

Are you an operational mastermind who loves turning complex data into actionable insights?

Does the idea of designing scalable workflows, driving AI-powered automation, and keeping a high-performing division running like a well-oiled machine get you excited?

We’re looking for an Operations Specialist with a "see it, grab it, do it" attitude to help us optimize our processes and drive division-wide alignment.

About the Job

As an Operations Specialist, your mission is to drive operational excellence through scalable processes, data-driven decision-making, and effective cross-functional coordination. You will serve as a key operational partner to the Vendasta Services leadership team—managing reporting, supporting workforce planning, and maintaining financial and working resource data.

In this role, you will take ownership of projects from concept to completion. Through the strategic use of automation and AI-enhanced tools, you will build scalable systems that improve visibility, consistency, and operational efficiency across the entire division.

Note: This role supports our global operations and requires working the night shift from 7:30 PM to 4:30 AM IST out of our Chennai office.

Your Impact

As an Operations Specialist, you will:

• Optimize & Operationalize: Develop, maintain, and continuously improve operational workflows, SOPs, process maps, and playbooks. Conduct operational audits to identify inefficiencies and implementation opportunities for AI-enhanced workflows and automation tools.
• Workflow Efficiency & Collaboration: Manage and assist with financial operations, including budget tracking, expense management, forecasting, and cost analysis. Support special strategic projects involving research, data analysis, and milestone tracking to ensure accountability across stakeholders.
• Strategic Insights & Reporting: Leverage AI tools to improve reporting speed and accuracy. Build and maintain executive-ready dashboards, scorecards, and KPI tracking mechanisms (using tools like Looker Studio) to provide clear visibility into operational and financial trends.
• Division Administration: Support departmental management with high-level administration, including meeting agenda preparation, action-item tracking, follow-ups, and offsite planning.
• Process Enablement: Update training documentation to support the rollout of new tools, reduce user friction, and ensure consistency, accuracy, and compliance across all departmental operations.

What you bring to the table

• Experience: 2–4 years of hands-on experience in operations, business operations, project coordination, or a related field—ideally within the SaaS or technology sectors.
• Education: Bachelor's or Master’s degree in Business Administration, Finance, Operations Management, or a related field.
• Financial Acumen: Strong background in financial operations, budget tracking, expense management, and resource planning.
• Technical & Data Skills: Proficiency with Google Workspace (Sheets/Slides), Jira, Confluence, and reporting/dashboard tools like Looker Studio. Strong capability in workflow design and data synthesis.
• AI & Automation Savvy: Proven experience using AI tools to improve productivity. Familiarity with prompt engineering, automation tools, and creating AI-assisted workflows or reporting solutions.
• Leadership & Communication: Exceptional written and presentation skills. Ability to communicate operational updates clearly to both technical and non-technical stakeholders, with a proven ability to manage up, down, and across teams.

About Vendasta

We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn’t just a buzzword, it’s the core of everything we do

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.

Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values: Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career—build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive.

Discover your potential. Build something that matters.

Help us lead the AI revolution from right here in Chennai.