For more than 170 years, our core values-financial strength, integrity, and humanity-have guided everything we do. The Institutional Life (IL) Department provides advanced life insurance solutions, including Bank-Owned Life Insurance (BOLI), Corporate-Owned Life Insurance (COLI), and Corporate Sponsored Plans, designed to support highly compensated executives and professionals.
Role Overview:
The Operations Specialist supports the Institutional Life Business Services Team by managing correspondence, payment processing, and workflow operations for both financial and non-financial insurance transactions.
This role ensures timely and accurate handling of service requests while contributing to process improvements that enhance efficiency and reduce manual work. The Operations Specialist works closely with the Case Management and Business Operations teams to uphold New York Life's commitment to exceptional service and operational excellence.
What You'll Do:
• Process and route incoming and outgoing correspondence through automated workflow systems.• Manage daily mail processing, scanning, and indexing for the Case Management team.• Facilitate electronic and hard copy mailing and distribution of policy confirmations, statements, and client correspondence.• Coordinate production and delivery of policyowner bills and account statements.• Process address, owner, beneficiary and other non-financial changes for clients.• Handle inbound and outbound wire transfers, monitoring and reporting transactions accurately.• Assist with disbursements related to BOLI, COLI, and retail insurance transactions.• Contribute to process improvement initiatives to automate workflows and enhance efficiency.
What You'll Bring:
• Minimum 2 years of relevant work experience in operations, financial services, or insurance.• Strong analytical, problem-solving, and organizational skills.• Excellent communication and customer service abilities.• Demonstrated ability to work independently while being an effective team collaborator.• Skilled at multitasking and managing priorities in a fast-paced environment.• Driven to learn, improve, and contribute to business modernization efforts.
Education & Licensing:
• Bachelor's degree or 5+ years equivalent related experience preferred.• Must obtain FINRA Series 6 license within 12 months of hire.• Must complete LOMA Courses 1 & 2 within 12 months of hire.
Why Join Us
At New York Life, we foster a culture built on collaboration, accountability, and service excellence. You'll have opportunities to grow your career, develop new skills, and contribute to a team dedicated to innovation and client success.
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Pay Transparency
Salary Range: $45,000-$55,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93029
Top Skills
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation.
As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures.
Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services.
Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways.
With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving.
We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
