Operations Specialist

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal 2018). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

This role will be based out of Plymouth Meeting, PA or Wilmington, DE

Overview

We are seeking an Operations Specialist to join our dynamic team at Credit Genie. In this role, you will play a crucial part in optimizing operations performance, supporting our credit card program, and driving continuous improvements across multiple functions.
Your expertise in analytics, problem-solving, and cross-departmental collaboration will directly contribute to the seamless day-to-day management of operations and the ongoing success of our emerging credit card program. This is a fantastic opportunity for a detail-oriented professional who thrives in a fast-paced, results-driven environment.

What You'll Do

• Coordinate activities to manage Credit Card: Work closely with Lead Bank, Analytics, Finance, and Product to manage needs of the credit card program.

• Monitor and optimize operations performance: Regularly analyze operational data, track KPIs, and provide actionable insights that drive continuous improvement and operational efficiency.

• Knowledge base content writing: Develop and maintain clear, up-to-date knowledge base articles to enhance team and customer understanding of processes, policies, and FAQs.

• Policies and Procedures (P&P) writing: Draft, revise, and maintain operational procedures to ensure clarity and alignment across teams. Support training initiatives to ensure team members are knowledgeable and effective.

• Quality management: Implement and monitor quality assurance processes to maintain high standards of service delivery, ensuring all operations meet regulatory and performance expectations.

• Monitor Trustpilot and similar platforms: Oversee customer feedback on Trustpilot and other review platforms, ensuring prompt responses and contributing to reputation management.

• KPI performance monitoring and ad hoc analysis: Track operational KPIs, work with the analytics team to conduct deep-dive analyses, and identify areas for improvement to ensure customer satisfaction and business growth.

• Testing and validation: Participate in the testing of new systems, processes, and tools to ensure they align with operational goals and perform as expected before full-scale implementation.

• Coordinating issues remediation and documentation: Take charge of managing operational issues, coordinating response teams, and documenting resolutions to prevent future incidents. Provide clear communication throughout the process.

• Business Continuity Planning (BCP) and disaster management: Contribute to the development, implementation, and regular testing of BCP strategies to ensure operational resilience in the event of disruptions.

• Support back-office operations: Handle essential back-office tasks that fall outside the scope of the current team’s expertise, ensuring that all operational functions are supported and efficient.

Requirements

• Bachelor's degree in Business, Operations, Finance, or a related field.

• 2+ years of experience in operations analysis, business operations, or a similar role.

• Strong proficiency in data analytics, reporting, and performance metrics.

• Proven experience in back-office operations, including supporting day-to-day business functions.

• Experience working with cross-functional teams, particularly in areas like finance, analytics, and product development.

• Strong problem-solving abilities, with experience managing incidents and driving process improvements.

• Excellent organizational skills, attention to detail, and the ability to handle multiple tasks and deadlines.

• Effective communication skills, with the ability to work collaboratively across teams and departments.

• Knowledge of credit card operations and financial services is a plus but not required.

Benefits and Perks

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other is the best way to build a great product and company culture. While the expectation is to spend most of our time in office, we want to allow flexibility to employees when needed. Our goal is to provide an office environment for everyone that is inclusive and fosters collaboration while allowing for deep focus and productivity. We understand that life happens and there are circumstances that require flexibility. We want to support everyone in those moments and allow employees to operate outside of the office when needed. We are committed to ensuring that everyone is able to balance both their personal and professional responsibilities.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. 

• 401(k) with a 2.5% match and immediate vesting 

• Meal program for breakfast, lunch, and dinner

• Monthly fitness reimbursement up to $100

• Life and accidental insurance

• Flexible PTO

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks.

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.