In this role, you will perform a wide variety of operational tasks, from minor to complex processes or functions. You will take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Assists in the day-to-day coordination of the departmental functions by utilizing work-flow management. Will actively participate in ongoing process improvements and efficiency initiatives within the team. You will utilize multiple system applications.
What you will do:
Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and/or correct specialized and/or complex documents. Utilize appropriate resources as needed to complete tasks.
Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
Organize and complete work accurately in accordance with established measures/deadlines and assigned goals.
Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function.
Provide excellent customer service to internal and external clients.
Who you are:
High School diploma or equivalent required.
Minimum 1 year experience in operations at a financial institution.
Knowledge in bank operations and regulations.
Knowledge of word processing and spreadsheet software programs required.
Have high level of accuracy and great attention to detail.
Strong analytical and problem solving skills.
Demonstrates excellent customer service skills.
Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.
Exhibit a high degree of professionalism and confidentiality in handling and maintaining access to sensitive information.
#LI-AS1
Pay Range: $24.00 - $28.00
AIP/Bonus: up to 5%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.
Skills Required
- High school diploma or equivalent
- Minimum 1 year experience in operations at a financial institution
- Knowledge in bank operations and regulations
- Knowledge of word processing and spreadsheet software programs
- High level of accuracy and attention to detail
- Strong analytical and problem solving skills
- Excellent customer service skills
- Ability to cope with pressure and meet deadlines
- Professionalism and confidentiality in handling sensitive information
What We Do
HomeStreet Bank is one of the largest community banks in the Northwest, California and Hawaii. Since we began in 1921, we've stayed focused on what we believe is most important: building long-term relationships with our customers and providing ongoing support to our communities. We offer a full range of financial services including commercial banking, commercial lending, consumer banking, mortgage lending, residential construction financing, commercial real estate financing and insurance services. Our primary area of community focus is housing and homes. HomeStreet also supports organizations where our employees have an integral involvement. HomeStreet is an Equal Housing Lender and makes mortgage loans without regard to race, color, religion, national origin, sex, handicap, or familial status. Member FDIC.
