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What We'll Bring:
As a TAM Operations Specialist at TransUnion, you will play a key role in the operational execution and delivery of our Marketing Solutions products. This mid-level, non-client-facing role focuses on supporting internal teams by performing semi-technical tasks that ensure the accurate and timely delivery of data-driven marketing solutions. You will collaborate across departments to maintain operational excellence and contribute to the continuous improvement of delivery processes.What You'll Bring:
Key Responsibilities:
Operational Execution
Perform hands-on operational tasks including data file processing, configuration, validation, and delivery setup.
Ensure timely and accurate execution of recurring and ad hoc marketing solution deliveries.
Monitor delivery pipelines and troubleshoot issues to maintain service quality.
Technical Support & Issue Resolution
Investigate and document root causes of delivery failures or anomalies and contribute to long-term solutions.
Maintain internal knowledge bases and documentation for repeatable processes.
Process Optimization
Identify and recommend improvements to operational workflows and delivery processes.
Support automation initiatives and contribute to the development of tools that enhance operational efficiency.
Participate in testing and validation of new tools, features, and delivery methods.
Cross-Functional Collaboration
Work closely with internal stakeholders to ensure alignment on delivery requirements, timelines, and quality standards.
Participate in internal project meetings and provide updates on operational status, risks, and dependencies.
Reporting & Documentation
Track and report on key operational metrics and service level agreements (SLAs).
Maintain accurate documentation of delivery processes, configurations, and issue resolutions.
Impact You'll Make:
Qualifications:
Bachelor’s degree in a technical, analytical, or related field (e.g., Computer Science, Information Systems, Engineering).
2–4 years of experience in a technical operations, data delivery, or support role.
Familiarity with data formats (CSV, JSON, XML), data validation, and basic scripting or SQL.
Strong attention to detail and commitment to quality and accuracy.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Excellent problem-solving skills and a collaborative mindset.
Experience working with remote cross-functional teams in a technical or operational capacity.
TransUnion Job Title
Consultant, Technical Account ManagementTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
