WHO WE ARE
Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.
At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.
When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.
Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.
We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:
Best Places to Work
2026, 2025, 2024, 2023 - Presented by BuiltIn
WealthTech of the Year
2025 - Presented by US FinTech Awards
The World’s Top 250 Fintech Companies
2024 - Presented by CNBC
ABOUT THIS ROLE
The Operations Specialist (Investor Communications) will work with both internal stakeholders and clients to ensure delivery and accurate representation of regulatory and non-regulatory communications, such as trade confirmations and statements. The Operations Specialist will help to ensure client branding and communications are clear and compliant. They will engage in daily processes and project-oriented work to make Apex Fintech Solutions a best in class solution for investor communications.
Duties/Responsibilities
Core Investor Communications Operations: Assist in the preparation and review of investor documentation, including agreements, disclosures, and compliance-related materials. Ensure Investor Communications requests are processed while adhering to processing deadlines. Perform regular reconciliation to ensure compliance.
Client Service: Work with and provide assistance to internal and external stakeholders, such as Apex internal teams, third party vendors, and customers. Be responsible for ensuring that customer inquiries are completed in accordance with service level agreement guidelines. Ensure that inquiries are responded to in a professional and timely manner and escalating issues to management. Aid in the onboarding of new clients and provide supervisory oversight of communications to ensure adherence to regulatory requirements.
Supervisory Oversight, Compliance, and Risk Management: On a daily basis review and complete supervisory oversight and provide updates to management regarding any issues with client documentation or regulatory compliance. Ensure all investor communications adhere to regulatory and compliance standards. Identify documentation/processing irregularities and outline corrective measures. Identify opportunities for improving documentation processes and workflows.
Education and/or Experience
Bachelor's degree in Finance, Business Administration, Communications, or a related field or equivalent experience
2+ years of prior experience preferably in financial services
FINRA SIE and Series 7 preferred (or willingness to obtain them).
Required/Skills Abilities
Familiarity with communication regulations and industry standards that govern regulatory investor communications.
Must be detail-oriented and focused on customer satisfaction
Proficiency in Microsoft 365
Experience working with internal and external clients
Strong customer service and problem solving skills
Ability to multitask and prioritize while maintaining strong attention to detail
Working Environment:
This role will work in a Nightshift schedule following Central Time Zone
Can work remotely with strong and stable internet connection
Willing to work on a hybrid setup - 2x a week in office at 4th Ave, BGC, Taguig
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Skills Required
- Bachelor's degree in Finance, Business Administration, Communications, or related field or equivalent experience
- 2+ years prior experience
- Experience in financial services
- Familiarity with communication regulations and industry standards governing regulatory investor communications
- FINRA SIE and Series 7 (preferred) or willingness to obtain them
- Proficiency in Microsoft 365
- Experience working with internal and external clients, vendors, and stakeholders
- Strong customer service and problem solving skills
- Detail-oriented with strong attention to accuracy
- Ability to multitask, prioritize, and meet processing deadlines
- Willingness to work nightshift following Central Time Zone and hybrid 2x/week in Taguig office
What the Team is Saying
Apex Fintech Solutions Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, and mental‑health resources with HSA/FSA options and wellbeing perks. Feedback suggests premiums and plan choices are attractive, reinforced by offerings like a Calm subscription and musculoskeletal support.
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Leave & Time Off Breadth — Time‑off provisions include PTO, paid holidays, bereavement leave, volunteer time, and even sabbatical options. Feedback suggests the overall structure supports work‑life balance alongside a hybrid work model.
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Parental & Family Support — Family support includes paid parental leave and adoption assistance. Feedback suggests primary and partner leave are meaningfully covered, though exact durations should be confirmed in formal documents.
Apex Fintech Solutions Insights
What We Do
Apex Fintech Solutions provides the tools and services that enable hundreds of clients to launch, scale, and support digital investing for tens of millions of end investors. The company provides essential infrastructure and a comprehensive ecosystem of cloud-based products to enable and streamline trading, wealth management, cost basis, tax reporting, and, through its subsidiary Apex Clearing™, custody and clearing. For more information, visit the Apex Fintech Solutions website: https://www.apexfintechsolutions.com.
Why Work With Us
We are bold enough to do what needs to be done. Savvy enough to know what that is. Kind and candid enough to tell it like it is every step of the way. We are compelling in our own right but devoted to joint success. We watch our backs. We scout the way ahead. We put ourselves, our team, and our clients in a position to soar.
Gallery
Apex Fintech Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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