The Role
Manages day-to-day office operations, workplace supplies, correspondence, contractor services, desk and meeting room bookings, catering, employee travel support, procurement, invoice documentation, fixed-asset inventories, onboarding logistics, and employee feedback. Coordinates with suppliers, accounting, IT, and HR while ensuring service quality, policy compliance, timely deliveries, and smooth internal operations.
Summary Generated by Built In
We are seeking an Travel & Operations Services Specialist.
The role involves independently managing several areas: ensuring smooth day-to-day office operations for employees, handling operational procurement for department needs, supporting the business travel process, and coordinating contractor work.
The role involves independently managing several areas: ensuring smooth day-to-day office operations for employees, handling operational procurement for department needs, supporting the business travel process, and coordinating contractor work.
You will play a key role in creating a comfortable working environment and ensuring the smooth running of the company's internal services.
Key Responsibilities
1. Facilities & Workplace Management
- Ensuring offices are stocked with necessary resources; coordinating supplies; tracking and controlling inventory of consumables;
- Managing incoming and outgoing correspondence: receiving, registering, tracking, storing, and sending documents and parcels;
- Monitoring the quality of external contractors' work (cleaning, maintenance, minor repairs) and ensuring SLA compliance;
- Supporting desk booking and meeting room booking systems;
- Organizing coffee points, ensuring supply of snacks and catering.
2. Travel Support
- Processing employee travel requests and checking compliance with the corporate travel policy;
- Liaising with travel agencies on flight and accommodation bookings, transfers, and visa support;
- Promptly resolving issues and emergencies that arise during employee business trips.
3. Procurement & Admin Support
- Managing procurement: sourcing suppliers, requesting commercial quotes, monitoring delivery timelines, and concluding contracts;
- Liaising with the accounting department: collecting, verifying originals, and submitting signed primary documents (closing acts, invoices, receipts); preparing payment document packages;
- Participating in the inventory of fixed assets and office equipment;
- Providing technical support to the manager in conducting tenders.
4. Operations & Onboarding Support
- Participating in the onboarding/offboarding process: preparing workstations, coordinating with IT and HR on equipment and access provisioning;
- Participating in employee satisfaction surveys and aggregating feedback.
Skills, Knowledge and Expertise
- Education: Higher or incomplete higher education (management, business administration, or related fields).
- Experience: 1–3 years in administrative support, contract administration, office management, or travel support.
- Skills:
- Understanding of procurement and document management processes (contract control, collection of primary documentation, invoice payment);
- Experience working with task tracking/service desk systems;
- Confident PC user (MS Office, Google Workspace).
- Languages: Fluent Russian (spoken and written). English at Intermediate (B1) level or above — for business correspondence. Knowledge of Kazakh is a plus.
- Personal Qualities:
- High level of responsibility, adaptability, and attention to detail;
- Ability to effectively manage several diverse areas in parallel;
- Independence in decision-making within one's scope of competence;
- Strong business communication skills.
Nice to Have
- Experience working with specialized systems for organizing business travel or office space management.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- Higher or incomplete higher education in management, business administration, or a related field
- 1-3 years of experience in administrative support, contract administration, office management, or travel support
- Understanding of procurement and document management processes, including contract control, primary documentation, and invoice payment
- Experience working with task tracking or service desk systems
- Confident use of MS Office and Google Workspace
- Fluent Russian, spoken and written
- English at Intermediate B1 level or above for business correspondence
- High responsibility, adaptability, and attention to detail
- Ability to manage several diverse areas in parallel
- Independence in decision-making within the scope of competence
- Strong business communication skills
- Knowledge of Kazakh
- Experience with specialized business travel or office space management systems
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
