First Entertainment Credit Union

Operations Representative (Check 21 and Wire)

Reposted 17 Hours Ago

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Hollywood, Los Angeles, CA

Hybrid

25-31 Hourly

Junior

Financial Services

Here at First Entertainment, we build lifelong financial relationships with the people in entertainment.

The Role

The Operations Representative is responsible for processing Check 21 transactions and wire transfers, ensuring compliance, accuracy, and member service.

Summary Generated by Built In

First Entertainment Credit Union is looking for an Operations Representative who is responsible for the efficient, effective, and timely processing of all tasks related to both Check 21 image transmission to the Federal Reserve (FRB) and Domestic and International wire transfers. This role requires close adherence to applicable rules and regulations, SLA, a high level of accuracy, and a strong commitment to delivering exceptional member service.

The ideal candidate will communicate professionally with members and vendors, ensuring timely and courteous responses. Additionally, this role may represent the Operations team in cross-functional projects and audit-related discussions.

This is a full-time, hybrid opportunity reporting to the Associate Manager, Operations and is based in Hollywood, CA. The target pay in California is between $24.58 and $30.72.

Responsibilities

· Review and process all daily CHECK21 and Share Draft Exception Reports.

· Review and process Affidavit of Forgeries and Cashier Check Stop Payments.

· Process Check21 in clearing, Returns, and Fed Adjustments as well as Chargeback items.

· Process On-Us exceptions and checks Clearing Differences.

· Handle Daily Institution Balancing and adheres to the End of Day Checklist.

· Create accurate Analysis Reports as delegated and updates OPS Monthly KPIs.

· Act as a liaison between the Credit Union, the FED, WESPAY to maintain relationships and resolve potential issues.

· Review, validate, approve, and process all incoming and outgoing Domestic and International Wire Transfer Requests by following our established Wire Authentication Grid Guidelines and performing due diligence.

· Assist in processing Convera Settlements for all International wires as well as Service Messages.

· Ensure daily General Ledger Balancing for wire transactions and complete the End-of-Day Checklist.

· Maintain compliance with all applicable rules and regulations.

· Maintain current Job Aids and escalate to leadership if opportunities for improvement are identified.

· Assist with process improvements by developing procedure enhancements to increase effectiveness and efficiency.

· Perform any other assigned duties from time to time.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

· A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field.

· In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

· Thorough knowledge of regulations applicable to essential responsibilities.

· Ability to read, speak, and write clearly to convey information effectively.

· Effective communication skills across all levels of audience.

· Proficiency in Microsoft Office products and Symitar for Windows.

Top Skills

MS Office

Symitar For Windows

What the Team is Saying

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The Company

HQ: Los Angeles, CA

225 Employees

Year Founded: 1967

What We Do

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.

Why Work With Us

At First Entertainment, we believe our teammates are capable of great things. We celebrate their commitment to excellence and aim to foster that dedication through both professional and personal growth. We don't believe in merely employing workers but in empowering future leaders. We help our teammates bring their own career stories to life.