First Entertainment Credit Union

Director, Strategic Initiatives

Posted 23 Days Ago

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10 Locations

Remote or Hybrid

135K-160K Annually

Senior level

Financial Services

Here at First Entertainment, we build lifelong financial relationships with the people in entertainment.

The Role

The Director of Strategic Initiatives will drive research and development, enhance digital banking strategies, and manage operations and process improvements.

Summary Generated by Built In

First Entertainment Credit Union is looking for a Director, Strategic Initiatives, who will drive enterprise-wide research & development and related initiatives, while managing significant domain expertise in the following categories: digital banking and member/customer service.

The ideal candidate will be positioned to steer and influence cross-functional teams and will need to leverage exceptional creativity, pioneering, vision and communication skills to enhance our mission. They will oversee, create, and manage strategies, including the functionality and user experience of e-banking solutions, website, online account opening, online loan application, remote deposits, core integration, back-office and client-facing operations, and/or related process mapping.

This is a full-time, remote or hybrid opportunity reporting to the AVP, Strategy and is based in the United States (Arizona, California, Colorado, Florida, Georgia, Idaho, Nevada, New Mexico, Ohio, Texas, and Washington) . The targeted pay for California is between $135,000 to $160,000.

Responsibilities

· Build and lead operations and process improvement initiatives, as well as member and/or employee workflows from scratch.

· Lead member service efforts, including day to day operations and rollout of supportive services.

· Compile data, analytics, and identify trends to implement growth strategies and scale development of digital banking, core, and/or electronic services.

· Lead large-scale projects designed to provide an optimal end-to-end user experience, leveraging industry best practices.

· Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes using mapping software, such as Visio.

· Oversee the full lifecycle of project design from conception and design executions to development handoff, to frontend QA, and to iteration and optimization of established features and user experiences.

· Establish milestones and monitor adherence to schedules and budget, identify problems and obtain solutions, such as allocation of resources or changing business requirements and approaches based on system capabilities.

· Provide hands-on work on execution of project initiatives and priorities required, including acting as an individual contributor when or where necessary.

· Communicate effectively with vendors and all levels of leadership in meetings, presentations, and interactions.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

· 10 years’ experience working in a digital, technology, marketing, or operations department or experience working within digital-first organization, and 5+ years in a management role.

· Bachelor’s degree in technology, mathematics, engineering, computer science, or equivalent work experience required.

· Ability and flexibility to travel, on occasion, to corporate offices, conferences, or meetings.

· Full-service financial institution experience preferred.

· Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.

· Strong technical and analytical skills required.

· Familiarity with SDLC is encouraged.

· Very detail oriented, analytical, and strong attention to detail.

· Experience working in a start-up or similar environment a plus.

· In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

· Thorough knowledge of regulations applicable to essential responsibilities.

· Ability to read, speak and write clearly to convey information effectively.

· Effective communication skills across all levels of audience.

Top Skills

Digital Banking

E-Banking Solutions

Process Mapping

Sdlc

Website Design

What the Team is Saying

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The Company

HQ: Los Angeles, CA

225 Employees

Year Founded: 1967

What We Do

Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.

At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.

Why Work With Us

At First Entertainment, we believe our teammates are capable of great things. We celebrate their commitment to excellence and aim to foster that dedication through both professional and personal growth. We don't believe in merely employing workers but in empowering future leaders. We help our teammates bring their own career stories to life.