As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Operations Project Management & Transformation
Support and drive digital transformation and process improvement initiatives across the department to enhance operational efficiency, service quality, and customer experience.
Gather, analyze, and document business requirements, and collaborate closely with IT and stakeholders to design, develop, test, and implement system enhancements and automation solutions.
Coordinate and manage project activities with cross-functional teams to ensure successful delivery within agreed timelines, scope, budget, and quality standards.
Identify and evaluate opportunities to improve operational effectiveness through process simplification, automation, turnaround time reduction, risk mitigation, productivity enhancement, and man-hour savings.
Monitor project progress, track milestones, identify potential risks and issues, and recommend corrective actions to ensure project objectives are achieved.
Develop, maintain, and update project documentation, including business requirement documents, process flows, standard operating procedures, user guides, and implementation plans.
Facilitate user acceptance testing (UAT), change management activities, and post-implementation reviews to ensure successful adoption of new processes and systems.
Prepare and deliver presentations, workshops, and training sessions on transformation initiatives, process improvement methodologies, and best practices.
Generate management reports and project status updates, highlighting project achievements, risks, dependencies, and key performance indicators.
Operational Support & Business Continuity
Provide operational backup support for processing and administrative activities as required.
Ensure continuity of operations during staff absences, manpower shortages, peak volume periods, system migrations, and project implementations.
Collaborate with operational teams to identify process gaps, resolve operational issues, and implement sustainable solutions.
Support the department in maintaining service standards, operational controls, and compliance with internal policies and regulatory requirements.
Participate in ad-hoc projects, departmental initiatives, and continuous improvement activities as assigned.
Key Competencies
Project Management
Business Analysis & Requirements Gathering
Process Improvement & Operational Excellence
Digital Transformation & Automation
Stakeholder Management
Problem Solving & Analytical Thinking
Communication & Presentation Skills
Documentation & Process Mapping
Change Management
Risk & Control Awareness
Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field (or equivalent experience).
Strong analytical capability, understands operational pain points, and can visualize the entire process from initiation to customer delivery
Excellent communication and organizational abilities.
Proficient in MS Office, VBA, Power BI, Python, MS Access and project management tools will be an added advantage.
Experience with Robotic Process Automation (RPA) and AI driven enhancement or workflow re-design is an added advantage.
Knowledge of SCRUM, Agile or other project management methodology will be advantageous.
Strong project management skills; Adaptive and flexible in changing strategic contexts; Self-driven & independent to lead / facilitate projects
Banking domain knowledge in Consumer Loans is preferred.
Side note: This role requires 100% work in office, based at Tampines
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent experience
- Strong analytical capability and ability to understand operational pain points and end-to-end processes
- Excellent communication and organizational abilities
- Strong project management skills
- Ability to adapt to changing strategic contexts
- Self-driven and independent ability to lead or facilitate projects
- Proficiency in MS Office, VBA, Power BI, Python, MS Access, and project management tools
- Experience with Robotic Process Automation and AI-driven enhancement or workflow redesign
- Knowledge of Scrum, Agile, or other project management methodologies
- Banking domain knowledge, particularly in Consumer Loans
- Ability to work 100% in office at Tampines
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
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