Hiring Range: $19.33 - $28.95
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
The primary function of the Operations Processor:
- Process incoming and outgoing wire transactions accurately and efficiently in accordance with standard operating procedures and regulations.
- Ensure internal controls and proper authorization and authentication are addressed for each transaction.
- Complete accurate reconcilement and balancing daily.
- Provide internal and external custom service related to wire transactions.
- Wire Customer and Internal Limit Administration, Incoming Wire Processing, Outgoing Wire Processing, Wire Drawdown Processing, Wire Exceptions and Return Processing, Transactional Processing, Transactional Balancing, Account File Maintenance, Wire Investigations research
- Ability to process core level department assignments in accordance with Standard Operating Procedures.
- Possess basic knowledge and understanding of product or service related to processing assignments.
- Performs processing tasks in accordance with deadlines and escalates issues/concerns proactively. Ability to organize documents and data to ensure completeness in accordance with activities.
- Ability to use specific Banking Applications, such as IBS core, Payplus Wire System, Five9, Pinacle, JP Morgan, Optima or Document Archive Solutions. Execute on routine and general service requests.
Understands Compliance requirements within the processing expectations and understands and adheres to internal controls imbedded in the processing routines.
- Success Factors
- Ability to effectively prioritize work
- Clear written and verbal skills, willing to work in an environment that requires customer written and phone-based interaction.
- Must be able to meet deadlines and handle multiple tasks.
- Accounting skills
- Must be able to read and follow standard operating procedures.
- Ability to showcase empathy, integrity, and accountability in day-to-day work and interactions.
General Computing – Microsoft Office Suite
Skills Required
- High school graduation
- 3–5 years of banking experience
- Understanding of Regulation E and its impact on consumers and the business
- Ability to perform in a fast-paced, high-demand environment while balancing multiple priorities
- Excellent written, verbal, and interpersonal communication skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to work effectively in a team environment across organizational levels
- Flexibility, collaboration, and adaptability
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure
- Critical thinking and ability to understand complex issues
Eastern Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eastern Bank and has not been reviewed or approved by Eastern Bank.
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Retirement Support — A defined‑benefit pension layered with a 401(k) and ESOP/cash‑balance elements creates uncommon depth for long‑term wealth building. This retirement stack differentiates the total package versus many regional banks.
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Equity Value & Accessibility — An employee stock ownership plan adds equity participation alongside core pay and benefits. IPO‑related share allocation underscores the program’s role in total rewards.
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Inclusive Benefits Coverage — Long‑standing LGBTQ+ support and sustained recognition for equality practices indicate benefits parity such as equal partner coverage. Employee networks and an inclusion focus are positioned as integral to the overall benefits experience.
Eastern Bank Insights
What We Do
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s leading local bank and the largest bank-owned independent investment advisor in Massachusetts with approximately 110 locations serving communities in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island and Connecticut. Eastern provides a full range of banking and wealth management solutions for consumers and businesses of all sizes including through its Cambridge Trust Wealth Management and Private Banking divisions, and takes pride in its outspoken advocacy and community support that includes more than $240 million in charitable giving since 1994. An inclusive company, Eastern is comprised of deeply committed professionals who value relationships with their customers, colleagues and communities. Member FDIC, Equal Housing Lender Investments are not FDIC Insured • May Lose Value • Not Bank Guaranteed • Not a Deposit • Not Insured By Any Government Agency
